TAMARA F. ROSAS
Hollywood
Summary
Detail-oriented Office Assistant proficient in administrative support and customer engagement. Successfully manages office processes and filing systems, ensuring seamless operations and high levels of client satisfaction through proactive problem-solving and effective communication.
Overview
2
2
Languages
24
24
years of professional experience
Work History
Office assistant
23 Innovations LLC
North Miami
04.2025 - Current
- Responded to incoming phone calls from customers, addressing inquiries and providing assistance.
- Customer service
- Supported administrative tasks, including filing, data entry, and document preparation.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
Office Assistant and Access Control Coordinator
The Hemispheres Condominium
Hallandale
09.2022 - 12.2025
- Delivered customer service support by addressing inquiries and resolving issues to enhance resident satisfaction.
- Handled resident inquiries and resolved issues efficiently to maintain positive community relations.
- Answer phone calls from residents, tenants and realtors
- Conducted background checks to verify tenant eligibility and security.
- Process tenant applications
- Facilitated processing of renewal applications to ensure timely tenant lease agreements.
- Receive payments
- Security deposits process
- Maintain organized filing systems and office records
- Send and respond emails
- Scheduling and booking appointments
- Coordinate operations
Customer Service Cashier
Coffee Break Enjoy
Bal Harbor
08.2021 - 09.2022
- Delivered outstanding customer service to enhance customer satisfaction in a fast-paced coffee shop.
- Managed cash register operations and processed customer transactions accurately.
- Assisted in training new staff on beverage preparation and customer interaction.
- Provided exceptional service to high volume of daily customers.
- Handled cash transactions accurately to ensure customer satisfaction while adhering to company cash handling procedures.
Customer Service Cashier
Macys Aventura Mall
Aventura Mall
01.2021 - 09.2021
- Ensured clean, organized work environment throughout shift, contributing to positive customer impressions.
- Delivered friendly, attentive service to enhance customer experience and foster loyalty.
- Managed cash register operations, ensuring proper handling of cash and cards.
- Coordinated with team members to streamline store operations during peak hours, improving efficiency.
- Resolved customer inquiries and complaints professionally and efficiently.
Customer Service
Real Estate Office
Cordoba
12.2017 - 01.2021
- Responded to phone calls to provide information and support.
- Scheduled appointments for clients to facilitate service delivery.
- Lease agreements
- Provided courteous customer service to ensure customer satisfaction.
- Developed processes to improve customer service operations efficiency.
- Greeted visitors and provided customer service assistance.
- Assisted in developing customer service procedures and policies.
General Manager
Mangi Ricco Restaurante
Villa Carlos Paz
11.2009 - 12.2018
- Oversaw daily restaurant operations, ensuring compliance with health regulations to maintain safety standards.
- Managed staff scheduling and coordinated team meetings to enhance communication and operational efficiency.
- Maintained inventory levels and ordered supplies to align with restaurant needs and streamline service.
- Reviewed financial reports to monitor budget adherence and expense control.
Assistant Manager Food & Beverage
Bellagio Hotel & Casino
Las Vegas
02.2005 - 11.2009
- Coordinated daily operations, enhancing guest experiences at the luxury resort.
- Trained and mentored team members in service standards and operational procedures, fostering a high-performance culture.
- Implemented training programs to enhance employee performance and service quality.
- Oversaw inventory management, ensuring availability of essential supplies and equipment.
- Collaborated with departments to streamline processes, resulting in improved guest satisfaction.
Customer Services Cashier
Bellagio Hotel & Casino
Las Vegas
05.2002 - 02.2005
- Processed customer transactions efficiently and accurately at a luxury casino hotel.
- Maintained clean and organized cashier area through teamwork and shared responsibilities.
- Supported team during peak hours to ensure swift service and high customer satisfaction.
- Engaged with customers to create a positive atmosphere and provided friendly customer service.
Education
Systems Analyst -
Vitor Mercante
Villa Maria, Cordoba, Argentina12-1995
High School Diploma -
ISO
Cordoba,Argentina12-1989
Skills
- Administrative support
- Office management
- File management
- Record keeping
- Data entry
- Appointment scheduling
- Office coordination
- BuildingLink System
- Customer service
- Transaction handling
- Effective communication
- Detail orientation
- Multitasking abilities
- Problem solving
- File organization
- Microsoft Office
- File organization
Languages
English
Professional
Spanish
Professional
Timeline
Office assistant
23 Innovations LLC
04.2025 - Current
Office Assistant and Access Control Coordinator
The Hemispheres Condominium
09.2022 - 12.2025
Customer Service Cashier
Coffee Break Enjoy
08.2021 - 09.2022
Customer Service Cashier
Macys Aventura Mall
01.2021 - 09.2021
Customer Service
Real Estate Office
12.2017 - 01.2021
General Manager
Mangi Ricco Restaurante
11.2009 - 12.2018
Assistant Manager Food & Beverage
Bellagio Hotel & Casino
02.2005 - 11.2009
Customer Services Cashier
Bellagio Hotel & Casino
05.2002 - 02.2005
Systems Analyst -
Vitor Mercante
High School Diploma -
ISO