Tamara Gregory
Itta Bena,USA
Summary
Personable and dedicated Customer Service Specialist with extensive experience in the finance industry. Experienced in utilizing CRM software and Salesforce Analysis. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making succes. Knowledgeable and dedicated service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
11
11
years of professional experience
Work History
Consumer Relations Representative
Viking Range (remotely)
12.2017 - 12.2025
- Took full ownership of escalated customer concerns by gathering complete case details, managing documentation, and following structured resolution steps to ensure accurate and timely outcomes.
- Communicated with customers via phone, email, and text to resolve appliance-related issues and successfully close service cases.
Identified and negotiated creative concessions that balanced customer satisfaction with company policies and business interests. - Collaborated with internal stakeholders—including zones, dispatch teams, and technicians—to coordinate effective resolutions and ensure seamless service delivery.
- Researched information from multiple systems and escalated complex concerns to leadership with recommended solutions.
- Conducted consumer satisfaction reviews prior to closing cases to verify resolution quality.
Consistently met schedule expectations and adhered to company values, policies, and compliance requirements with high integrity.
Customer Service Representative
Concentrix (remotely)
09.2015 - 10.2017
- Documented customer correspondence in CRM to track requests, problems and solutions
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Upheld quality control policies and procedures to increase customer satisfaction
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Relayed customer feedback to cross-functional teams to improve products and services
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Customer Accounts Rep
T-Mobile
12.2014 - 07.2015
- Reviewed daily customer transactions, open and closed account reports to verify accuracies and keep all customer information current
- Maintained customer database by entering any new and updated customer and account information
- Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
Education
Bachelor Of Business Administration - Business Management
Mississippi Valley State University
Itta Bena, MS08.2013
Skills
- Efficient and Detail-Oriented
- Email Support
- Understanding Customer Needs
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Salesforce
- Data Entry
- Strong Computational Skills
- Escalated Call Handling
- Team Goals
- Business Metrics
- Document and Records Management
- Oracle
- Escalation
- Collections management
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Verbal and written communication
- Customer Service & Support
- Escalation Management
- Conflict Resolution
- Case Management & Documentation
- Customer Communication (Phone, Email, Text)
- Problem-Solving & Critical Thinking
- Negotiation & Concession Handling
Timeline
Consumer Relations Representative
Viking Range (remotely)
12.2017 - 12.2025
Customer Service Representative
Concentrix (remotely)
09.2015 - 10.2017
Customer Accounts Rep
T-Mobile
12.2014 - 07.2015
Bachelor Of Business Administration - Business Management
Mississippi Valley State University