Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tamara Heller

Willoughby,OH

Summary

Experienced professional in front office operations, adept at managing high-volume environments with poise. Recognized for exceptional communication, organizational abilities, and strong attention to detail. Proficient in scheduling, customer service, and administrative support to ensure smooth daily operations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Mental Health Client Relations

Premier Behavioral Health Services
04.2019 - 05.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.

Director of Events

Adirondack North Country Sports Council
11.2024 - Current
  • Planned and executed events, including conferences, community events and athletic fundraisers
  • Managed event budgets ensuring cost-effective solutions without compromising quality
  • Managed onsite operations during events to ensure smooth execution of all planned activities

Personal Family Assistant/Household Manager

Private Employment
05.2021 - 11.2024
  • Managed all aspects of household operations, including scheduling, budgeting, and maintenance
  • Managed calendars for family members including scheduling appointments/meetings/activities
  • Managed daily schedules and activities, including school drop-offs and pickups, extracurricular activities, and playdates

Head Varsity Volleyball Coach

Eastlake North High School
05.2019 - 02.2024
  • Managed entire program logistics, including scheduling practices, games, and travel arrangements
  • Coordinated fundraising events and secured sponsorships to support the team's financial needs.
  • Developed and maintained strong relationships with players' parents and guardians to ensure their involvement and support
  • Established and maintained effective communication with assistant coaches, players, and support staff

Banquet Server

Landerhaven
05.2015 - 05.2019
  • Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
  • Provided exceptional service to VIP guests, including personalized recommendations and attention to detail
  • Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency

Education

Associate Degree - Nursing

Cuyahoga Community College
Cleveland, OH
05-2027

Bachelor's degree - Marketing & Communications

Saginaw Valley State University
Saginaw, MI
05.2019

Skills

  • Communication skills
  • Collaboration
  • Leadership
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Organizational skills

Certification

  • Driver's License
  • CPR Certification
  • First Aid Certification

Timeline

Director of Events

Adirondack North Country Sports Council
11.2024 - Current

Personal Family Assistant/Household Manager

Private Employment
05.2021 - 11.2024

Head Varsity Volleyball Coach

Eastlake North High School
05.2019 - 02.2024

Mental Health Client Relations

Premier Behavioral Health Services
04.2019 - 05.2021

Banquet Server

Landerhaven
05.2015 - 05.2019

Bachelor's degree - Marketing & Communications

Saginaw Valley State University

Associate Degree - Nursing

Cuyahoga Community College

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Tamara Heller