Proven expertise in HIPAA Compliance and exceptional customer service, honed at Orlando Health. Excelled in enhancing patient satisfaction through efficient care coordination and management of medical records. Skilled in both direct patient care and administrative duties, demonstrating a results-driven approach with a focus on continuous improvement in healthcare settings.
• Established relationships with patients ranging from 1 day to 21 years old, and their parents.
• Displayed professionalism and maintained confidentiality.
• Coordinated patient referrals with specialty practices.
• Performed immunization administration for infants-21 years of age.
• Maintained detailed inventory of vaccines; ordered pediatric vaccines and supplies for unit.
• Provided physician assistance with all patient care and procedures.
• Provided support to adult clinical staff and to adult laboratory staff as needed.
• Recorded height, weight, and blood pressure.
• Performed hearing and vision tests, and intramuscular injections.
• Assisted physician with various medical procedures, preparing referrals and requested prescriptions from pharmacies.
• Maintained patient records and cleanliness of exam rooms.
Allergy testing (Aller vision)
• Was responsible for managing vaccines, drawing up vaccinations and documentation of such.
• Efficiently completed school and day care forms for patients.
• Communicated with patient's families on behalf of the providers and coordinated follow-up care.