Tamara Hill
Willis,TX
Summary
Experienced front office coordinator with 10+ years supporting pediatric patient scheduling, insurance verification, records management, and billing support. Known for reliability, attention to detail, and creating a welcoming experience for children and families.
Overview
11
11
years of professional experience
Work History
Front Office Coordinator
Conroe Pediatric Dentistry
Conroe, Texas
11.2015 - 08.2026
- Supported pediatric patient scheduling and recall at Conroe Pediatric Dentistry.
- Managed check-in, check-out, and front desk patient flow to enhance overall patient experience.
- Reviewed insurance details and kept patient records current.
- Answered phone calls, booked appointments, and shared office information.
- Processed consent forms, treatment paperwork, and office documents.
- Supported billing questions and payment collection at reception.
- Communicated appointment reminders and schedule changes to patients.
- Greeted guests at front desk, creating a welcoming atmosphere for children and families.
- Executed administrative support tasks and met deadlines consistently.
- Resolved customer complaints promptly to maintain satisfaction and trust.
- Monitored office supply inventory levels and ordered supplies to maintain adequate stock.
- Developed strong relationships with customers to ensure satisfaction with the services provided.
- Ensured accuracy of data entry into the computer system.
- Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
- Resolved patient issues and inquiries promptly, ensuring satisfaction and maintaining trust.
- Coordinated staff schedules, balancing office needs with individual availability.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Conroe High School
Conroe, TX05-1991
Skills
- Patient appointment management
- Dental billing
- Insurance verification
- Customer relationship management
- Practice management software
- Electronic records
- Front desk operations
Timeline
Front Office Coordinator
Conroe Pediatric Dentistry
11.2015 - 08.2026
High School Diploma -
Conroe High School