Tamara Hylick
South Daytona,FL
Summary
Becoming an Assistant Manager at Once Upon A Child Franchise, resulting in good customer service and team leadership. Enhanced customer satisfaction through effective complaint resolution and optimized inventory management. Skilled in decision-making and staff supervision, fostering a collaborative environment that drives performance and meets retail goals.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Once Upon A Child Franchise
Daytona Beach, FL
04.2022 - Current
- Assisted in daily operations, ensuring efficient workflow and optimal team performance.
- Trained new staff on operational procedures and customer service standards.
- Managed inventory processes, optimizing stock levels to meet customer demand.
- Resolved customer inquiries and concerns, enhancing overall satisfaction rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma - High School
El Redentor Educative Center
Orlando, FL12.2022
Skills
Customer service
Money handling
Team leadership
Decision-making
Staff supervision
Task delegation
Goal setting
Retail operations
Timeline
Assistant Manager
Once Upon A Child Franchise
04.2022 - Current
High School Diploma - High School
El Redentor Educative Center