Tamara K. Oliver
Fairfax,VA
Summary
Professional, experienced transportation specialist prepared for key role in public transit operations. Proven track record of ensuring passenger safety, adhering to schedules, and maintaining vehicle standards. Strong team collaborator with focus on achieving results and adapting to changing needs. Well-versed in route management, traffic regulations, and customer service. Reliable and flexible, fostering trust and efficiency within teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bus Operator
Fairfax Connector (Transdev)
Fairfax, VA
04.2025 - Current
- Operate fixed-route buses across Fairfax County, ensuring safe, timely transport.
- Conduct pre- and post-trip inspections and report maintenance needs.
- Use AVL and radio systems for dispatch communication and responding to service disruptions.
- Assist passengers—including those with disabilities—operate wheelchair lifts, and manage route logs.
- Maintain accurate logs and documentation for each shift.
- Operated transit buses across designated routes, ensuring timely and safe passenger transport.
- Monitored traffic conditions and adjusted routes to enhance travel efficiency and minimize delays.
Customer Service Manager
Tyrae Transportation LLC
06.2017 - Current
- Manage day-to-day remote operations for a small transportation business; oversee service scheduling, dispatch coordination, and client communications.
- Handle customer escalations, issue resolution, and onboarding processes, improving client retention by 30%.
- Train, supervise, and evaluate remote staff performance to ensure service standards.
- Utilize Microsoft Excel and cloud-based tools for tracking customer issues, budgets, and internal reporting.
- Implemented new SOPs that reduced response times and streamlined client requests.
- Led customer service team to enhance response times and improve overall satisfaction.
- Developed training programs to elevate staff performance and service quality.
Bus Operator
DC Circulator
Washington, DC
02.2022 - 09.2024
- Safely transported passengers along assigned routes, providing courteous assistance including wheelchair lift operation.
- Coordinated live route adjustments using CAD systems and communicated with dispatch and emergency teams.
- Managed daily administrative tasks—paperwork, incident reporting—while ensuring high customer satisfaction through quick decision-making.
- Conducted pre-trip inspections of vehicles, verifying safety compliance and operational readiness.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
Customer Service Representative
ABC Solutions
01.2022 - 03.2024
- Answered inbound calls and responded to customer emails, resolving billing, product, and service inquiries.
- Assisted customers through live chat and virtual support channels, ensuring clear and timely communication.
- Entered and updated customer information accurately using Microsoft Word, Excel, and Outlook.
- Prepared daily reports and tracked common service issues to help improve response times.
- Provided step-by-step guidance to customers on basic troubleshooting and account access.
Mail Processing Clerk
United States Postal Service
Merrifield, VA
07.2019 - 10.2021
- Delivered responsive support via email and internal messaging systems; resolving 30+ customer requests daily.
- Managed sorting, labeling, and processing of high-volume mail with strict accuracy and deadlines.
- Trained new employees on mail routing procedures and compliance standards.
- Led quality checks that reduced mail-processing errors by 15%.
- Operated mail processing machinery to ensure efficient sorting and delivery of mail.
- Monitored workflow processes, identifying bottlenecks to enhance operational efficiency.
Education
General Educational Development (GED) -
Alexandria Adult Education
Alexandria, VASkills
- Clean driving record
- Vehicle inspection
- Fuel efficiency
- Defensive driving
- Accurate recordkeeping
- Traffic laws compliance
- Effective communication skills
- Safe driving skills
Certification
- - Class A Commercial Driver’s License (CDL) – Active
- - DOT Medical Certification – Current
Timeline
Bus Operator
Fairfax Connector (Transdev)
04.2025 - Current
Bus Operator
DC Circulator
02.2022 - 09.2024
Customer Service Representative
ABC Solutions
01.2022 - 03.2024
Mail Processing Clerk
United States Postal Service
07.2019 - 10.2021
Customer Service Manager
Tyrae Transportation LLC
06.2017 - Current
General Educational Development (GED) -
Alexandria Adult Education