Tamara Malcolm Williamson
Newark,NJ
Summary
Skilled Dispatch Supervisor with relevant experience in coordinating and overseeing daily operations of dispatch teams. Possess strong leadership capabilities, a knack for problem-solving, and the ability to maintain effective communication lines between departments. Past roles have demonstrated success in improving efficiency, reducing errors, and enhancing overall team performance.
Overview
15
15
years of professional experience
Work History
Dispatch Supervisor
United Ground Express
Newark, NJ
11.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Passenger Service Dispatcher
United Ground Express
Newark , NJ
12.2018 - 11.2022
- Developed strategies for improving efficiency within the dispatch department.
- Identified locations and needs of callers to accurately send assistance.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Patient Transporter
Sedexo
Livingston , NJ
05.2018 - 01.2019
- Collected patient information from nursing staff prior to transport.
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
- Provided emotional support and reassurance to patients and their families during transport.
- Delivered specimens to laboratory departments according to established procedures.
- Greeted patient and explained transport plan and destination.
- Educated patients on safe transfer techniques while preparing them for transport.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Lifted patients to move off beds, examination tables or stretchers.
- Maintained schedules by delivering patients safely and on time to procedure rooms.
- Upheld hospital standards of professionalism, including wearing proper identification and uniform during all transports.
- Greeted and assisted patients in wheelchairs to their appointments.
Unemployment
Stay At Home Mom
08.2015 - 05.2018
- Completed day-to-day duties accurately and efficiently.
Certified Restaurant Supervisor
Victory restaurant and Bar
St. George Grenada
01.2010 - 08.2015
- Established good customer relations and excellent service to build and retain loyal customers.
- Established fair and equitable schedules and met operational goals by assigning tasks and shifts based on team member knowledge and strengths.
- Delegated work to staff, setting priorities and goals.
- Assisted in developing marketing campaigns to promote the restaurant's services.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Collaborated with chef to analyze and approve food and beverage selections.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Managed budgeting activities related to staffing costs, overhead expenses.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Supervised and trained restaurant staff to ensure proper service standards were met.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Updated computer systems with new pricing and daily food specials.
- Conducted weekly team meetings to discuss progress, goals, and new initiatives.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Enforced company policies regarding employee performance expectations and disciplinary action when necessary.
- Uncovered, investigated, and resolved customer complaints quickly and skillfully to maintain loyalty.
Education
Certificate in Restaurant Management -
St.Georges Grenada
07-2004
Some College (No Degree) - Nutrition
TA Marryshow Community College
St.George GrenadaSkills
- Dispatcher monitoring
- Coaching and onboarding
- Employee training
- Dispatching procedures
- Critical thinker
- Training new hires
- Customer relations
- Customer service
- Stress tolerance
- Multitasking and organization
- Problem-solving
- Improving operations
- Dispatch coordination
- Team collaboration
- Time management
- Customer relationship management
Languages
English
Professional
Affiliations
- Running , hiking and sightseeing
- Volunteer at children and senior homes. Assisting them with grooming, feeding, sport activities and simple crafts.
- Planting flowers,fruits and vegetables
Accomplishments
- Employee of the month.
- Best time management employee of the year.
Timeline
Dispatch Supervisor
United Ground Express
11.2022 - Current
Passenger Service Dispatcher
United Ground Express
12.2018 - 11.2022
Patient Transporter
Sedexo
05.2018 - 01.2019
Unemployment
Stay At Home Mom
08.2015 - 05.2018
Certified Restaurant Supervisor
Victory restaurant and Bar
01.2010 - 08.2015
Certificate in Restaurant Management -
St.Georges Grenada
Some College (No Degree) - Nutrition
TA Marryshow Community College