Tamara McCuiston
Geronimo
Summary
Dynamic leader with a proven track record at Foundation Auto Group, adept in problem-solving and team leadership. Excelled in enhancing customer satisfaction and loyalty, significantly reducing complaint resolution time. Skilled in multitasking and maintaining meticulous records, consistently surpassing sales targets through effective upselling.
Overview
6
6
years of professional experience
Work History
Service Manager
Foundation Auto Group
04.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Oversee and manage shop expenses
Warranty Administrator
Foundation Auto Group
02.2022 - 04.2023
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
Warranty Administrator
Patterson Auto Center
02.2019 - 02.2022
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
Service Advisor
Patterson Auto Group
10.2018 - 02.2019
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Education
Vocational - Licensed Practical Nurse
Southern Oklahoma Technology Center
Ardmore, Ok06-2001
High School Diploma -
Bray Doyle High School
Bray, Ok05-1996
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Timeline
Service Manager
Foundation Auto Group
04.2023 - Current
Warranty Administrator
Foundation Auto Group
02.2022 - 04.2023
Warranty Administrator
Patterson Auto Center
02.2019 - 02.2022
Service Advisor
Patterson Auto Group
10.2018 - 02.2019
Vocational - Licensed Practical Nurse
Southern Oklahoma Technology Center
High School Diploma -
Bray Doyle High School
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