Tamara McPhillips
Sterling Heights,MI
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
18
18
years of professional experience
Work History
General Manager
Advance Auto Parts
10.2021 - Current
- Managed budget implementations, employee reviews, training, and scheduling.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Commercial Sales Manager
AutoZone
07.2007 - 10.2021
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
- Motivated team to meet and exceed sales goals.
- Provided extensive leadership by effectively communicating strategic goals and plans.
- Planned, coordinated and implemented commercial sales functions and processes.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
Associate of Applied Science -
Lansing Community College
Lansing, MI01.2001
Skills
- Program Optimization
- Supplier Monitoring
- Human Resources Oversight
- Originality and Creativity
Powerlifting Competitions
I compete in local powerlifting competitions
Timeline
General Manager
Advance Auto Parts
10.2021 - Current
Commercial Sales Manager
AutoZone
07.2007 - 10.2021
Associate of Applied Science -
Lansing Community College