Tamara Meers
Indian Hills,CO
Summary
As customer service professional, I take great pride in addressing and resolving customer issues effectively. My strong communication skills and empathetic nature allow for a proven track record of high customer satisfaction and increased brand loyalty.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Evergreen Parks & Recreation District
Evergreen, CO
10.2022 - Current
- Developed rapport with customers through active listening skills, leading to increased facility membership and positive feedback from clients.
- Responded to customer requests for products, services and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers needs.
- Educated customers about available services, promotions or discounts; up-selling products when appropriate.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Online Sales & Marketing Manager/ Office Manager
Moots Cycles
Steamboat Springs, CO
02.2012 - 01.2014
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Conducted in-depth, weekly tours of the Moots factory, providing detailed information of company history and current practices.
- Office management for Moots Sales Department, including inventory management, phone system, business machines.
- Managed Moots online web store including the development of new, innovative products, overall design of soft goods and inventory management of all retail SKUs.
- Played an integral role in supporting the launch of new products or services by quickly learning and adapting to new information.
Hospitality Coordinator
Laissez Faire Presents
01.2010 - 12.2012
- Managed housing headquarters for sponsored Teva athletes, VIP retail partners and industry leaders
- Scheduled athlete appearance’s at Film release and supported entirely throughout execution
- Coordinated house activities in a timely manner to ensure guests were fulfilled and comfortable throughout stay
- Assisted in the production of athlete events including catering, security and entertainment for more than 150 attendees
Sales and Marketing Coordinator
Vail Racquet Club
Vail, CO
09.2009 - 09.2011
- Recipient of the 2009-2010 Platinum Service Award for outstanding customer service within the Vail Valley
- Produced and executed multiple brand building events, driving overall sales and awareness of the property by 23% in local market alone
- Created product datasheets, marketing materials such as e-blast mailings, press releases, seasonal promotions and sales collateral
- Managed all web-based availability forecasting reports and Wholesale partner booking engines
- Identified target markets, researched competition, and managed product launches
- Envisioned, formulated and executed a unique and effective marketing campaign to entice future group bookings
Motorsports Marketing Coordinator
Red Bull North America
Santa Monica, CA
04.2007 - 09.2009
- Coordinated national business planning meetings to discuss and collaborate upon upcoming initiatives concerning product development, brand building events, athlete appearances, etc
- Assisted in the development of team and athlete logos for optimal visibility
- Continuously provided a means of communication and assistance between our team and the field, athletes, vendors, etc
- Collected and maintained a list of all high priority projects so as to keep the department on target and accountable for individual responsibilities
- Developed and produced branded athlete and team wear for 2009 Air Race season
- Responsible for creating/executing all athlete contract agreements, as well as third party vendors
Front Desk Receptionist
Red Bull North America
Santa Monica, CA
08.2006 - 09.2007
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Managed extremely high call volume with professionalism and grace.
Education
Bachelor of Science - Psychology
Colorado State University
Fort Collins, CO08.2006
Skills
- Microsoft Office Suite
- Complaint resolution
- LiveChat
- ADP
- Sales expertise
- Retail sales customer service
- Hospitality and accommodation
- Positive and professional
- Brand representation
- POS systems expert
- Product and service solutions
- Written and oral communication
Timeline
Customer Service Representative
Evergreen Parks & Recreation District
10.2022 - Current
Online Sales & Marketing Manager/ Office Manager
Moots Cycles
02.2012 - 01.2014
Hospitality Coordinator
Laissez Faire Presents
01.2010 - 12.2012
Sales and Marketing Coordinator
Vail Racquet Club
09.2009 - 09.2011
Motorsports Marketing Coordinator
Red Bull North America
04.2007 - 09.2009
Front Desk Receptionist
Red Bull North America
08.2006 - 09.2007
Bachelor of Science - Psychology
Colorado State University