TAMARA METZGER
Wimberly,TX
Summary
With over 20 years of experience as a Quality Assurance Administrator and Trainer. My results-driven approach consistently leads to innovative improvements in data-driven solutions, resulting in a remarkable increase in performance metrics, and a steady reduction in incidents year over year. Exceptional execution and organizational abilities enable successful management of multiple complex projects. Highly regarded for meticulous record-keeping skills and committed to continuous upskilling to align abilities with the ever-changing, fast-paced industry environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
CDL Onboarding Trainer
AMAZON
Kyle, TX
07.2017 - Current
- Increased training utilization rates from 57% to 77% through data-driven improvements
- Enhanced recertification metrics by 25% through compliance training and monitoring
- Eliminated safety incidents by 10% through cross-departmental safety collaboration
- Proven track record of successful deadline management
- Updated policy and curriculum development for facility-wide implementation
- Developed effective written and verbal communication methods, employing interactive techniques
- Analyzed survey data to assess post-course effectiveness.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization
- Collaborated with subject matter experts to create accurate training content
- Streamlined processes for creating, updating, and distributing training materials, resulting in 10% time savings improvements
Quality Assurance Program Administrator
USDA
Bemidji, MN
02.2010 - 07.2017
- Handled client, vendor, and employee inquiries promptly while safeguarding confidential information
- Optimized recruitment workflow for enhanced efficiency
- Successfully reduced travel costs by 20% through strategic booking optimization
- Supported the finance department in processing invoices, accounts payable, expense reports, and payroll, with a 99.8% accuracy rate
- Successfully navigated competing deadlines for multiple projects by prioritizing tasks and implementing time-saving strategies
- Monitored, tracked, and reported on defects, ensuring timely resolution
- Implemented robust communication channels between multiple departments
- Oversaw and executed HACCP-based quality assurance initiatives
- Reviewed travel records to ensure estimated costs were not exceeded, and amended records to standard work
Quality Assurance Training Manager
DENNYS
Provo, UT
04.2000 - 02.2010
- QA inspection performance by 18%
- Facilitated regional quality assurance programs that certified over 98% of participants.
- Directed a team of 10 QA Specialists, maintaining an impressive retention rate of 95%.
- Established and maintained a KPI tracking system, resulting in a 25% improvement in performance metrics
- Oversaw LMS functions with consistent 99.9% precision
- Managed training budgets effectively by optimizing resource allocation and identifying cost-saving measures to save 30% annually
Education
Bachelor Of Business Administration And Management - Corporate Finance
University of Washington
Seattle, WA11.1997
Skills
- Electronic Records Management
- Data Analysis and Reporting
- Quality Assurance and Control
- Financial Operations and Administration
- Training and Development
- Detail-oriented
- Communication
- Compliance Monitoring
- Emotional Intelligence
Certification
- OSHA 30
- Payroll Specialist
- Fundamental Accounting
- CPR, First Aid, AED
- TWIC
- HACCP
VOLUNTEER AND AFFILIATIONS
Women Of Amazon[Galveston Food Bank][Battered Women of Galveston][Houston Animal Shelter]
Awards
- Safety Excellence
- 4 Diamond Awards
- Quality Assurance Achievement
- Quality Management Excellence
Timeline
CDL Onboarding Trainer
AMAZON
07.2017 - Current
Quality Assurance Program Administrator
USDA
02.2010 - 07.2017
Quality Assurance Training Manager
DENNYS
04.2000 - 02.2010
Bachelor Of Business Administration And Management - Corporate Finance
University of Washington