Tamara Mullins Ford
Humble,TX
Summary
Results-driven professional with solid administrative, customer service, and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Front Desk Associate
Fairfield Inn and Suites
Humble, TX
03.2023 - Current
- Greeted Fairfield Inn and Suites guests at front desk
- Processed check-ins and check-outs using property management system
- Verified reservations, room assignments, and guest payment details
- Handled calls and emails for booking inquiries and guest requests, ensuring timely responses
- Addressed guest concerns with calm, professional service, enhancing guest satisfaction
- Coordinated room assignments and status updates with housekeeping staff to streamline operations
- Prepared daily front desk reports and shift handoff notes
Retail General Manager
Hibbett Sports
Houston, Texas
03.2021 - 04.2026
- Led Hibbett Sports store operations and daily opening and closing routines.
- Managed sales floor standards, visual merchandising, and product presentation.
- Coached associates on customer service, selling techniques, and store policies.
- Scheduled team shifts to support coverage and sales floor execution.
- Monitored inventory levels, replenishment, and shipment processing for Hibbett Sports.
- Resolved customer concerns and supported strong service on athletic footwear and apparel.
- Trained new hires on register procedures, store systems, and merchandising tasks.
- Enforced shrink prevention, cash control, and loss prevention practices.
- Ensured compliance with all company policies and procedures.
Retail Assistant Manager
Footlocker
Houston, TX
11.2017 - 03.2021
- Led daily sales floor operations and customer service at Foot Locker.
- Coached associates on selling techniques, product knowledge, and store standards.
- Managed opening and closing procedures for Foot Locker store operations.
- Resolved customer concerns and supported service recovery on the sales floor.
- Enforced cash handling, loss prevention, and store policy compliance.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Performed daily opening and closing duties including cash handling and reconciliation.
Education
Associate of Applied Science - Criminal Justice
Gateway Technical College
Kenosha, WI 09.2011 - 12.2013
Horlick High School
Racine, WISkills
- Customer service
- Time management
- Staff management
- Problem-solving skills
- Verbal communication
- Guest relations
- Listening skills
References
References available upon request.
Timeline
Front Desk Associate
Fairfield Inn and Suites
03.2023 - Current
Retail General Manager
Hibbett Sports
03.2021 - 04.2026
Retail Assistant Manager
Footlocker
11.2017 - 03.2021
Associate of Applied Science - Criminal Justice
Gateway Technical College
09.2011 - 12.2013
Horlick High School