Tamara Ortiz
Houston
Summary
Results-driven professional with extensive experience in supervising teams and managing inventory. Recognized for exceptional problem-solving and customer service skills, effectively resolving inquiries and enhancing team productivity to achieve company goals.
Overview
4
4
years of professional experience
Work History
Shift Leader
Walgreens
Houston
01.2024 - Current
- Supervised and led employees to maintain productivity and customer service levels.
- Delegated tasks to employees and monitored activities and task completion.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Managed inventory levels and organized stockroom for efficient product retrieval.
- Trained and mentored new team members on customer service standards.
- Assisted customers in selecting products and resolving inquiries effectively.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Provided guidance and support to team members to foster a collaborative work environment.
Customer Service Associate
Walgreens
New Orleans
08.2021 - 01.2024
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and concerns.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
Education
Some College (No Degree) - Mathematics
Xavier University of Louisiana
New Orleans, LASkills
- Employee supervision
- Customer service
- Inventory management
- Performance monitoring
- Task delegation
- Conflict resolution
- Team leadership
Timeline
Shift Leader
Walgreens
01.2024 - Current
Customer Service Associate
Walgreens
08.2021 - 01.2024
Some College (No Degree) - Mathematics
Xavier University of Louisiana