Sadaf Faisal
Spring
Summary
Shift lead with expertise in customer service, team leadership, and operational evaluation. Committed to enhancing service delivery and ensuring accurate cash handling. People-oriented and successful at executing new initiatives. Committed to creating a workplace culture consistent with the organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Shift Leader
Cotton Patch Cafe
Spring
11.2023 - Current
- Managed customer relations by addressing inquiries and feedback effectively.
- Evaluated shift operations regularly, proposing improvements to optimize service delivery.
- Verified that cash drawers contained the correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
Education
High School Diploma -
Klein Collins High School
Spring, TX06-2024
Skills
- Customer service
- Team leadership
- Cash handling
- Operational evaluation
- Training and development
- Customer relationship management
- Employee supervision
- Creative problem solving
Languages
Urdu
Native/ Bilingual
Certification
Microsoft Excel Certified
Timeline
Shift Leader
Cotton Patch Cafe
11.2023 - Current
High School Diploma -
Klein Collins High School