Patricia Rivas
Scottsdale,AZ
Summary
Shift leader with proven expertise in customer service and conflict resolution. Demonstrated ability to lead teams and enhance customer experiences through effective problem-solving. Consistently recognized for driving operational excellence and fostering a positive work environment.
Overview
21
21
years of professional experience
Work History
Shift Leader
Walgreens
Scottsdale, Arizona
06.2016 - 06.2026
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
Travel Consultant
Viator/Trip Advisors
Las Vegas, Nevada
01.2005 - 10.2015
- Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
- Developed customized travel plans to meet customer needs and preferences.
- Conversed with customers to determine destination, mode of transportation and accommodations.
- Resolved any issues related to travel plans and services.
Education
Some College (No Degree) - Tourism And Travel Management
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZSkills
- Customer service
- Complaint resolution
- Employee supervision
- Time management
- Operational efficiency
- Relationship management
Timeline
Shift Leader
Walgreens
06.2016 - 06.2026
Travel Consultant
Viator/Trip Advisors
01.2005 - 10.2015
Some College (No Degree) - Tourism And Travel Management
Maricopa Community Colleges, Scottsdale Community College