Summary
Overview
Work History
Education
Skills
Interests
Timeline
Education and Training
Generic

Patricia Rivas

Scottsdale,AZ

Summary

Shift leader with proven expertise in customer service and conflict resolution. Demonstrated ability to lead teams and enhance customer experiences through effective problem-solving. Consistently recognized for driving operational excellence and fostering a positive work environment.

Overview

21
21
years of professional experience

Work History

Shift Leader

Walgreens
Scottsdale, Arizona
06.2016 - 06.2026
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Resolved customer complaints promptly and professionally.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Ensured compliance with safety regulations and company policies throughout daily operations.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Travel Consultant

Viator/Trip Advisors
Las Vegas, Nevada
01.2005 - 10.2015
  • Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
  • Developed customized travel plans to meet customer needs and preferences.
  • Conversed with customers to determine destination, mode of transportation and accommodations.
  • Resolved any issues related to travel plans and services.

Education

Some College (No Degree) - Tourism And Travel Management

Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ

Skills

  • Customer service
  • Complaint resolution
  • Employee supervision
  • Time management
  • Operational efficiency
  • Relationship management
  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus

Interests

Love to cook all types of food! Love traveling

Timeline

Shift Leader

Walgreens
06.2016 - 06.2026

Travel Consultant

Viator/Trip Advisors
01.2005 - 10.2015

Some College (No Degree) - Tourism And Travel Management

Maricopa Community Colleges, Scottsdale Community College

Education and Training

other
Patricia Rivas