Tamara Pando
IT Support Assistant
Queens,NY
Summary
Results-driven IT and HRIS Specialist with over 2 years of experience in implementing information technology systems tailored to human resources functions. Proficient in managing HR information systems, enhancing operational efficiency, and ensuring data integrity. Skilled in providing technical support, troubleshooting, and delivering user training. Proven track record of successfully implementing HR technology initiatives and driving continuous improvement. Seeking to leverage expertise in IT and HRIS to contribute to the success of a dynamic organization.
Overview
11
11
years of professional experience
Work History
IT Support Assistant
LaGuardia Community College
Long Island City, NY
02.2022 - Current
- Provide technical support and troubleshooting for HR staff and system users.
- Set up and configure new employee workstations, including hardware, software, printers, and network drives.
- Help manage and administer HRIS platforms including user access, security settings, and system configurations.
- Develop training materials to ensure effective utilization of new systems.
- Develop and refine Adobe forms with JavaScript to improve digital workflow and efficiency.
- Develop PowerApps applications to streamline equipment inventory and workstation assessments.
- Use basic scripting and automation using Bash, VBScript and Python to automate routine tasks.
- Update HR website content and HTML code as needed.
- Identify opportunities for process improvement and optimization within HRIS systems and functionalities.
- Solicit feedback from users to identify pain points and areas for enhancement.
College Lab Technician
Laguardia Community College
Long Island City, NY
11.2018 - Current
- Authored software installation and configuration manuals.
- Participated in development of technological solutions for administrative tasks using PowerApps and SharePoint
- Troubleshot and resolved fundamental hardware/software issues, including minor equipment maintenance.
- Provided real-time technical support, ensuring immediate resolution of software/hardware issues.
Office Manager
JC Construction LLC
Long Island City, NY
02.2013 - 09.2017
- Created detailed proposals that guide clients through project's development.
- Managed employee records and handled confidential documents.
- Support setup and maintenance of email accounts, software applications, and hardware devices.
- Troubleshoot and resolve technical issues related to hardware and software, providing timely support to users.
- Managed installation and updates of software applications, ensuring all systems are up-to-date and secure.
- Implement and manage data backup and recovery processes to safeguard critical business information.
- Coordinated with external vendors and service providers for procurement and maintenance of IT equipment and services.
- Train employees in use of new technologies to enhance productivity and ensure secure computing practices.
- Monitored and managed network performance, ensuring reliable and efficient connectivity for all users.
Education
Associate of Science - Computer Science
LaGuardia Community College
31-10 Thomson Avenue, Long Island City, NY 08.2018 - 08.2018
Timeline
IT Support Assistant
LaGuardia Community College
02.2022 - Current
College Lab Technician
Laguardia Community College
11.2018 - Current
Associate of Science - Computer Science
LaGuardia Community College
08.2018 - 08.2018
Office Manager
JC Construction LLC
02.2013 - 09.2017
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