Tamara Pegram
Nashville,TN
Summary
Dynamic leader with a proven track record at Extended Stay America. Customer-oriented General Manager with 6+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
14
14
years of professional experience
Work History
General Manager
Extended Stay America
08.2018 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
Psychiatric Technician
Middle Tennessee Mental Health Institute
01.2011 - 03.2018
- Took and monitored vital signs and managed patient behavior.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Counseled and mentored clients on substance use and life choices.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Monitored patient behavior and immediately reported changes to supervising physician.
Education
Associate of Science - Medical Assisting
National College of Business And Technology
Nashville, TN05-2001
Skills
- Advertising and marketing
- Profit and loss accountability
- Administrative skills
- Schedule management
- Relationship building
- Leadership
- Service quality improvement
- Customer experiences
- Staff supervision
Timeline
General Manager
Extended Stay America
08.2018 - Current
Psychiatric Technician
Middle Tennessee Mental Health Institute
01.2011 - 03.2018
Associate of Science - Medical Assisting
National College of Business And Technology
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