Tamara Roberts
Bonner Sorings,KANSAS
Summary
Dynamic Office Manager with proven expertise at Staff Zone in enhancing team productivity and maintaining confidentiality. Skilled in office administration and customer relations, I successfully streamlined operations and managed budgets, contributing to a more efficient workplace. Recognized for exceptional problem resolution and organizational skills, I foster a collaborative team environment.
Overview
8
8
years of professional experience
Work History
Office Manager
Staff Zone
Kansas City, KS
01.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Overnight Maintenance Associate
Walmart
Kansas City, KS
05.2021 - 01.2024
- Played an integral role in the overall success of the store''s operations, contributing to the achievement of company goals and objectives through diligent work as an Overnight Maintenance Associate.
- Reduced downtime by quickly identifying and repairing minor issues with equipment and fixtures.
- Demonstrated adaptability by swiftly adjusting to changing priorities or unexpected situations that arose during overnight shifts.
- Increased productivity by consistently completing assigned tasks within designated timeframes while maintaining quality standards.
- Sustained a well-organized stockroom, facilitating efficient retrieval of items as needed for restocking purposes or inventory counts.
- Provided superior customer service, assisting with inquiries and requests during overnight hours when necessary.
- Promoted a safe working environment for all employees, following proper procedures for handling chemicals and hazardous materials.
- Received recognition from supervisors for consistent excellence in performance and dedication to maintaining a welcoming store atmosphere.
- Optimized store appearance with meticulous attention to detail in cleaning and organizing displays.
- Showcased strong problem-solving skills in addressing any challenges encountered during maintenance duties.
Cashier
Walmart
Shawnee, KS
07.2017 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Bonner Springs High School
Bonner Springs, KS05.2015
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Payroll and budgeting
- Credit and collections
- Relationship building
- Scheduling
- Scheduling coordination
- Staff management
- Employee supervision
- Operations management
- Human resources
- Conflict management
- Staff hiring
- Supply management
- Documentation and control
- Policy implementation
- Financial reporting
- Financial tracking
- Expense reporting
- Meeting planning
- Team bonding
- Workforce management
- Strategic planning
- Performance improvement
- Office management software
- Computer skills
- MS office
- Problem resolution
- Teamwork and collaboration
- Good judgment
- Professional and courteous
- Onboarding and orientation
Timeline
Office Manager
Staff Zone
01.2024 - Current
Overnight Maintenance Associate
Walmart
05.2021 - 01.2024
Cashier
Walmart
07.2017 - 07.2018
High School Diploma -
Bonner Springs High School