Tamara Roberts
Juneau
Summary
Dedicated server with exceptional customer service skills, adept at managing high-volume dining environments and ensuring guest satisfaction through attentive engagement.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
1
1
Certification
Work History
Server
Timberline Bar & Grill
Juneau, AK
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery of food and beverages.
- Collaborated with kitchen staff to streamline meal preparation processes.
- Assisted in training new servers on menu items and service standards.
- Maintained cleanliness and organization of dining area throughout shifts.
- Resolved customer inquiries and concerns to enhance guest satisfaction.
Server
JJ's Bar & Grill
Spring Creek, NV
- Developed rapport with regular customers, fostering repeat business relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Bartender
O'Carrol's
Lamoille, NV
- Handled cash transactions accurately, maintaining integrity of cash register operations.
- Maintained cleanliness and organization of dining area in compliance with health standards.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Prepared and served beverages efficiently during high-volume service periods.
- Developed cocktail recipes, enhancing drink menu offerings and customer experience.
Server
Montana Hannah's
Nye, MT
- Maintained knowledge of menu items, including ingredients and preparation methods.
- Trained new servers on restaurant protocols and customer service best practices.
- Assisted in inventory management, ensuring stock availability for seamless operations.
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
Server
Red Lobster
Coeur D'Alene, ID
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Science - Wildlife Conservation
Unity Environmental College
Bangor, ME.No Degree - Business Administration
UAF
Fairbanks,AK.Certificate of Completion - Office Management
Computer Skills Training Center
Fairbanks,AK.Bachelor of Science - Wildlife Rehabilitation/Animal Science
Husson University
Bangor,ME.12-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Team collaboration
- Sales techniques
Certification
- Food Handlers Training
Timeline
Server
Timberline Bar & Grill
Server
JJ's Bar & Grill
Server/Bartender
O'Carrol's
Server
Montana Hannah's
Server
Red Lobster
Bachelor of Science - Wildlife Conservation
Unity Environmental College
No Degree - Business Administration
UAF
Certificate of Completion - Office Management
Computer Skills Training Center
Bachelor of Science - Wildlife Rehabilitation/Animal Science
Husson University