Tamara Rogers
Merrillville,IN
Summary
Improve customer service operations with diligence in processing payments, meeting customer needs and assisting team members. Skillfully manage any team or company requirements by applying position knowledge and analytical abilities. Always looking for ways to go above job requirements to enhance teamwork, customer satisfaction or operational efficiency.
Overview
5
5
years of professional experience
Work History
Cashier Specialist
Walmart
Merrillville, IN
08.2019 - 01.2021
- Assisted cashier team with resolving problems and maintaining efficiency.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
- Met all customer needs with engaged attention and knowledgeable service while meeting sales goals through effective promotion of Walmart merchandise.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Managed and assisted over 100 customers per day.
Cashier/Receptionist
Bellaboo's Children's Play & Discovery Center
Lake Station, IN
05.2018 - 03.2020
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Received and routed business correspondence to correct departments and staff members.
- Managed over 30 calls per day.
Education
High School Diploma -
Highland High School
Highland, IN05.2020
Skills
- Detail-Oriented
- Call Response and Transfer
- Reliable and Responsible
- Cooperative Attitude
- Problem Solving
- Feedback Acceptance
- Honest and Ethical
- Active Listening
- Team Collaboration
- Creative Thinking
- Scheduling and Calendar Management
- Prioritization and Time Management
- Reliable and Punctual
- Multitasking and Prioritization
Cosmetologist
Soon to be licensed cosmetologist specializing in Weave, Braids and Wig services.
Timeline
Cashier Specialist
Walmart
08.2019 - 01.2021
Cashier/Receptionist
Bellaboo's Children's Play & Discovery Center
05.2018 - 03.2020
High School Diploma -
Highland High School