Tamara Schofield
State of Delaware, Family Court
Milford,DE
1
Certification
14
years of professional experience
Experienced leader with a strong background in judicial case processing. Proficient in training staff, managing complex cases, and developing a cohesive team environment. Dedicated to maintaining excellent standards of accuracy and compliance in the court operations.
Work History
Judicial Case Processing Supervisor
5 Years 10 Months- Supervise processing team to ensure timely filing completion and compliance with court procedures.
- Create updated processing steps for staff to process incoming cases efficiently.
- Instruct staff on accurate documentation requirements for accuracy in processing all incoming filings and subsequent filings.
- Coordinate meetings with case processing unit to improve team skills and knowledge of court systems, policies, and procedures.
- Conduct regular performance reviews, providing constructive feedback to promote positive development.
- Manage case scheduling on court calendars to ensure proper scheduling and efficient use of mediation or commissioner time slots.
- Assist staff with complex cases as needed.
- Complete incoming and outgoing change of venue requests for cases as ordered by judicial officers.
- Oversee case scheduling and calendars to guarantee the accurate arrangement of cases.
- Maintain staff timesheets and ensure accuracy with leave requested.
- Monitor, print, and distribute civil filings via multiple email boxes.
Judicial Case Processor
11 Months- Processed court documents ensuring compliance with policies, procedures, and legal requirements.
- Assisted in training new staff on procedural guidelines and system usage.
- Maintained service log related to child support, reissued service as needed with continuous follow-up to ensure timely service.
- Managed a significant workload
- Communicated with internal or external staff or agencies/attorneys to resolve issues related to case processing.
Office Manager
2 Years 5 Months- Oversaw administrative functions, ensuring compliance with organizational policies and procedures, and federal laws.
- Coordinated patient intake process to ensure a more efficient clinical flow and positive patient experience.
- Completed staff performance reviews, salary increase recommendations, and disciplinary documentation.
- Prepared pain management urinalysis documentation to ensure compliance with laws and regulations regarding medications.
- Maintained electronic patient charts.
- Covered staff in specific areas when staffing was limited.
Office Manager
5 Years 2 Months- Managed vendor relationships, negotiating contracts to improve service delivery and cost-effectiveness. Ordering respiratory inventory to ensure monthly replenishment for patients.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Communicated with Pulmonologists regarding the best care for their respiratory patients.
- Completed prior authorization requests through insurance companies, verifying insurance, and scheduling appointments with respiratory therapists either in office or their homes.
- Running AD HOC reports as needed for meetings with the CEO to discuss business needs.
Education
No Degree - Human Services
- Dean's List - Fall and Spring Semester
Skills
Developing an efficient team through strong leadership
communication
and support.
Training and coaching of staff
Team Building
Problem Solving
Proficient computer skills
Organization
Time management
Dependability
Certification
- Judicial Branch Supervisor Series Certification, Family Court - 2022
Timeline
Judicial Case Processing Supervisor
State of Delaware, Family Court
10.2020 - CurrentRead More
Judicial Case Processor
State of Delaware, Family Court
11.2019 - 10.2020Read More
Office Manager
Delaware Back Pain and Sports Rehabilitation
06.2017 - 11.2019Read More
Office Manager
Medtix LLC
04.2012 - 06.2017Read More
Delaware Technical Community College
No Degree from Human Services
Read More