Open To Work
Tamara Sharp
Eagle,ID
Summary
Strategic Executive Communications professional specializing in crafting impactful messaging for C-suite leaders. Developed over 30 executive speeches and presentations annually while enhancing employee engagement through effective platform integration. Skilled in executive communications, strategy development, and change management, aligning narratives with business priorities to drive stakeholder engagement.
Overview
20
20
years of professional experience
Work History
Director, Patient Experience
St. Joseph Health System, Mission Hospital
Irvine, CA
01.2013 - 01.2016
- Led Patient Experience Steering Committee, four Patient/Family Advisory Councils, and Guest Services with over $1M annual budget, driving a culture of service excellence and high employee engagement through strategic vision execution.
- Implemented daily patient warm welcome rounding, visiting 60 patients daily to enhance patient experience and foster loyalty.
- Designed and implemented a structured service recovery program to address and resolve patient concerns effectively.
- Restructured Concierge Services to Guest Services, increasing fulfilled patient requests by 25%, improving service delivery and satisfaction.
- Launched a restructured comprehensive patient guide, reducing production costs by 50% while improving informational clarity for patients.
- Negotiated contract with service excellence consulting firm to elevate patient experience initiatives, scheduled for launch in July 2015.
- Contributed to 1% increase in HCAHPS composite scores within first year through targeted strategic initiatives.
Director, Marketing & Communications
St. Joseph Health System, Mission Hospital
Mission Viejo, CA
01.2011 - 01.2013
- Managed marketing and communications budget and activities across two campuses, overseeing advertising, executive and internal communications, strategic and organizational change communications, web content development, and public relations for 2600 employees and 800 physicians.
- Developed and executed programs that increased employee and physician engagement, directly supporting growth of primary and strategic service lines.
- Directed marketing campaign for new treatment, meeting patient volume targets in line with projections.
- Launched targeted local advertising campaign, increasing Emergency Department volume by 20%.
- Boosted internal weekly newsletter readership by 300% in 10 months, significantly improving employee engagement as reflected in OC Top Workplaces award.
- Wrote 12+ speeches, presentations, and internal/Board communications for the CEO.
Manager, Communications
St. Joseph Hospital
Orange, CA
01.2010 - 01.2011
- Led marketing campaign for two new cancer program launches, including website development, collateral creation, media relations, and physician communications to drive awareness and participation.
- Developed and executed strategic marketing and communications plans for Center for Cancer Prevention and Treatment, enhancing community reputation and supporting service objectives.
- Coordinated joint communications campaign with community cancer groups, launching coalition website and initiating direct mail awareness campaign to increase community engagement.
- Designed targeted outreach strategies to engage diverse ethnic and racial groups, expanding constituent reach effectively.
Associate Director, Corporate Communications, Ovations
UnitedHealth Group
Cypress, CA
01.2005 - 01.2010
- Served as primary executive communications partner, writing speeches, presentations, and messaging for the CEO and other C-suite executives.
- Developed and executed strategic communications plans for a business segment of 9,000 employees, focusing on internal and executive communications to align messaging with organizational goals.
- Directed internal messaging strategy and coordination for a major company reorganization, facilitating clear and consistent communication throughout the transition.
- Directed messaging and communication for company merger with PacifiCare, ensuring alignment and fostering stakeholder engagement during integration.
- Served as primary messaging advisor and coordinator for launch of new strategic platform, leveraging creative media to enhance employee engagement.
- Redesigned company intranet with social media tools to improve employee engagement and streamline communication flow.
Senior Manager, Corporate Communications
Ingram Micro Inc
Santa Ana, CA
01.2000 - 01.2005
- Led executive communications strategy for C-suite, amplifying company and executive brand awareness and visibility through clear articulation of company strategy to diverse constituents.
- Produced 30+ executive presentations annually, collaborating daily with CEO, C-level executives, and regional presidents to deliver strategic storytelling aligned with business goals.
- Produced executive content for and directed Annual Meeting of Shareowners for 175 attendees including Board of Directors, and Global Executive Kickoff for 130 global executives, ensuring impactful leadership communications.
- Facilitated development and global rollout of new vision, mission, and guiding principles, crafting and executing a comprehensive communications campaign to align organizational culture.
- Coordinated internal messaging for North America restructuring, managing communications on reductions in force, office closures, and reorganizations to ensure clarity and transparency during transitions.
- Managed $300K annual global community relations budget, developed policy, and coordinated nationwide employee volunteer initiatives to strengthen corporate social responsibility and community engagement.
- Redesigned quarterly employee magazine for 13,500 employees across 37 countries, cutting production costs by 60% while maintaining quality and engagement in five languages.
Public Relations Manager
Option One Mortgage Corporation
Irvine, CA
01.1996 - 01.2000
- Executed strategic communication and public/media relations programs for nationwide company and three subsidiaries, increasing visibility and brand awareness significantly within six months.
- Managed media relations and fostered relationships with key journalists and influencers.
- Developed comprehensive public relations strategies aligned with corporate goals.
- Designed executive messaging strategies to foster employee morale and retention, enhancing engagement among internal stakeholders.
- Coordinated press releases and ensured timely distribution to relevant outlets.
Education
MBA -
Pepperdine University
Malibu, CA01-2004
Bachelor of Arts - English
Washington State University
Pullman, WASkills
- Executive Communications
- Messaging Strategy
- Change Communications
- Speechwriting
- Presentation Creation
- Strategic Storytelling
- Media Readiness
- Rapid Response Communications
- Exceptional Writing and Editing
- Stakeholder Management
- Writing and editing
- Project Management
- Disciplined Project Management
- Operational Excellence
- Excellent Judgment
- Confidentiality
- Executive Presence
Awards and Activities
- President and founding board member, National Charity League, Treasure Valley Chapter, 01/01/21, Current
- President's Volunteer Service Award Bronze Level recipient, National Charity League, 01/01/25, 01/01/25, for more than 150 hours serving a non profit (NCL)
- National Charity League Mother/Daughter Award recipient, National Charity League, 01/01/19, 01/01/25
- Past Member, The Beryl Institute
- Past Member, International Association of Business Communicators
- Co-Chair, National Cancer Institute NCCCP Communications Subcommittee, 01/01/10, 12/31/11
- Chair, Communications White Paper Subcommittee, 01/01/10, 12/31/11
- Member, Public Relations Advisory Committee, Chapman University, 01/01/05, 12/31/08
- Member of the Board of Directors, STOP-GAP, 01/01/04, 12/31/08
- Member and two-year Treasurer of the Board of Directors, Orange County Community Action Partnership, 01/01/04, 12/31/06
- PROTOS Award recipient, for Global Impact newsletter, 01/01/03, 01/01/03
- Ingram Micro Global Award of Excellence, for successful public debt transaction, 01/01/02, 01/01/02
Work Preference
Job Search Status
Open to workWork Type
Part TimeContract WorkGig WorkLocation Preference
RemoteOn-SiteHybridSalary Range
$45000/yr - $200000/yrTimeline
Director, Patient Experience
St. Joseph Health System, Mission Hospital
01.2013 - 01.2016
Director, Marketing & Communications
St. Joseph Health System, Mission Hospital
01.2011 - 01.2013
Manager, Communications
St. Joseph Hospital
01.2010 - 01.2011
Associate Director, Corporate Communications, Ovations
UnitedHealth Group
01.2005 - 01.2010
Senior Manager, Corporate Communications
Ingram Micro Inc
01.2000 - 01.2005
Public Relations Manager
Option One Mortgage Corporation
01.1996 - 01.2000
MBA -
Pepperdine University
Bachelor of Arts - English
Washington State University