TAMARA THOMPSON
Fingercheck
Saint Cloud,FL
8
years of professional experience
Customer-focused support professional with experience in payroll support, human resources services, front-desk operations, and client relations. Skilled in managing high-volume inquiries, resolving customer concerns, maintaining accurate records, and providing professional support through phone, email, chat, and written correspondence. Detail-oriented, organized, and comfortable managing multiple priorities while protecting confidential payroll, account, and personal information.
Work History
Customer Service Representative
2 Years 8 Months- Assist with payroll processing based on company pay cycles and support payroll-related customer needs.
- Provide friendly, professional assistance by answering questions, identifying concerns, and delivering timely solutions.
- Enter and update customer information accurately in company databases and systems.
- Communicate clearly with customers through phone, email, chat, and written correspondence.
- Manage multiple customer requests and priorities while meeting deadlines in a fast-paced environment.
- Maintain confidentiality when accessing personal, payroll, and account information.
- Collaborate with team members to meet department goals and provide consistent customer service.
Front Desk Receptionist
2 Years- Provided customer-facing support in a fast-paced hospitality environment and responded professionally to guest questions and concerns.
- Used strong communication, organization, multitasking, and problem-solving skills while managing customer needs.
Sales Representative
2 Years- Delivered customer service and assisted customers with questions and needs in a high-traffic retail environment.
- Communicated professionally and worked collaboratively with team members to support customer satisfaction.
Human Resource Administrator
2 Years- Supported human resources services and client needs while handling personal and account information with confidentiality.
- Applied customer service, data entry, communication, organization, and problem-solving skills to support day-to-day HR administration.
Education
Skills
Customer Service & Client Support
Phone
Email & Chat Support
Payroll & HR Support
CRM Systems & Data Entry
Microsoft Office Suite
Issue Resolution & Problem Solving
Time Management & Multitasking
Written & Verbal Communication
Confidential Information Handling
Team Collaboration
Timeline
Customer Service Representative
Fingercheck
01.2024 - CurrentRead More
Front Desk Receptionist
The Florida Hotel
01.2021 - 01.2023Read More
Sales Representative
Victoria's Secret
01.2021 - 01.2023Read More
Human Resource Administrator
Alight Solutions
01.2019 - 01.2021Read More
State College Area District
Read More