Tamara Ventress
Atlanta,GA
Summary
Skilled in interviewing, records searching and documentation. Excellent critical thinking and organizational abilities. Proficient in insurance policy coverage levels, industry practices and compliance requirements. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Certified Hairstylist with extensive customer service background successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
17
17
years of professional experience
Work History
Cosmetologist
Simply Beautiful
01.2008 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Claims Representative
Allstate Corp
12.2022 - 02.2024
- Documented changes in claim statuses using specialized software systems.
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
- Conducted research into medical terminology related to healthcare claims processing activities.
- Educated customers on their rights under state and federal regulations governing insurance policies.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
Dental Receptionist
Robinson Dental Group
05.2020 - 09.2022
- Personable and courteous in all interactions with patients and team members.
- Efficient in managing appointment scheduling, patient records, and financial information.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Coordinated physician schedules and maintained patient flow by communicating patient arrivals or delay.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
Bar Manager
Kiss Ultra Lounge
11.2019 - 09.2022
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Built a personable and professional hospitality team and ensured staff were well trained and consistently supported.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
Customer Service Representative
Apple
09.2016 - 11.2020
- Identified customers needs, clarified information asked, researched every issue and provided solutions or alternatives.
- Educated customer's on products and services to ensure overall better communication.
- Managed customer returns and complaints with an understandable demeanor increasing customer brand loyalty.
- Remained courteous and calm, even during moments of customer dissatisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Some College (No Degree) - Biology
Georgia Gwinnett College
Lawrenceville, GANo Degree - Life Coach Certification
Tony Gaskin Academy
Orlando, FL01.2022
High School Diploma -
Benton Harbor High School
Benton Harbor, MI05.1998
Skills
- Team Collaboration
- Coverage Determination
- Database Management
- Policy Knowledge
Timeline
Claims Representative
Allstate Corp
12.2022 - 02.2024
Dental Receptionist
Robinson Dental Group
05.2020 - 09.2022
Bar Manager
Kiss Ultra Lounge
11.2019 - 09.2022
Customer Service Representative
Apple
09.2016 - 11.2020
Cosmetologist
Simply Beautiful
01.2008 - Current
Some College (No Degree) - Biology
Georgia Gwinnett College
No Degree - Life Coach Certification
Tony Gaskin Academy
High School Diploma -
Benton Harbor High School
Similar Profiles
Cecilia TranCecilia Tran
Receptionist at Simply BeautifulReceptionist at Simply Beautiful
Jenna SaundersJenna Saunders
Insurance Claims Specialist at Simply Beautiful SmilesInsurance Claims Specialist at Simply Beautiful Smiles
Kendriel PresleyKendriel Presley
Floral Designer at Simply Beautiful Floral Co.Floral Designer at Simply Beautiful Floral Co.