Kieyna Hodges
Upatoi,GA
Summary
Results-driven cosmetologist and administrative manager with a proven track record in enhancing client satisfaction and streamlining operations. Expert in communication, fostering a loyal client base while optimizing workflow efficiency. Committed to leveraging industry expertise to elevate service standards in future positions. Known for punctuality and a positive attitude, dedicated to delivering exceptional customer service and supporting team success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cosmetologist
Nails Of Midland
Midland, GA
04.2019 - Current
- Developed a loyal client base through excellent customer service.
- Managed appointments through scheduling software program.
- Engaged with customers by providing friendly conversation during services.
Legal Assistant
Law Office Of Andrew Alitowski
Columbus, GA
05.2016 - 02.2019
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Ordered materials needed by attorneys throughout the duration of a case.
- Ensured that all paperwork was properly filed according to established procedures.
- Performed basic bookkeeping duties including tracking payments received from clients.
- Updated databases with new information received from attorneys or clients.
- Greeted clients upon arrival at office and provided assistance as needed.
- Processed incoming mail on a daily basis.
- Answered phones promptly while providing courteous customer service.
- Maintained client confidentiality in all matters.
Administrative Manager
Lawrence Construction Company
Philadelphia, PA
06.2013 - 05.2015
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
- Organized meetings between executives and outside vendors or clients.
- Organized and maintained documents, files and records.
Education
High School Diploma -
Delaware Valley High School
Warminster, PA06-2013
Associate of Science -
DeVry University
Skills
- Product expertise
- Cosmetology
- Acrylic nail application master
- Beauty tool sanitization
- Clear communication
- Salon management
- Advanced styling techniques
- Multitasking and organization
- Team development
- Customer education
- Stress management
- Relationship building
- Coordination
- Typing proficiency
- Payment processing
- Team collaboration
- Time management
- Scheduling
- Data entry
- Critical thinking
- Complaint resolution
- Positive and constructive feedback
- Verbal and written communication
- Microsoft outlook, word, and Excel
- Multitasking
Certification
- Notary license
- Real Estate Fundamentals and practice studies
- CACD-T/ In Progress
References
References available upon request.
Timeline
Cosmetologist
Nails Of Midland
04.2019 - Current
Legal Assistant
Law Office Of Andrew Alitowski
05.2016 - 02.2019
Administrative Manager
Lawrence Construction Company
06.2013 - 05.2015
High School Diploma -
Delaware Valley High School
Associate of Science -
DeVry University
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