Customer service professional with experience in order processing, patient support, and issue resolution. Known for clear communication, multitasking, and time management in high-volume environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
adapt health
remote
03.2023 - 09.2025
Provided excellent customer service to resolve customer complaints in a timely manner.
Assisted patients with durable medical equipment orders and account questions at AdaptHealth
Coordinated with branch teams on order status, pickup, and delivery concerns
Reviewed prescription and authorization details for patient order processing
Supported home health clients with equipment guidance and replacement requests
Customer Service Representative
Best Buy
remote
07.2021 - 08.2023
Resolved customer issues to enhance satisfaction and foster positive service experiences.
Responded to customer inquiries about product, services, and order related concerns.
Provided remote support while efficiently managing multiple service requests.
Shift Leader
Dunkin' Donuts
Austell, Georgia
06.2020 - 10.2021
Monitored staff performance and upheld service standards to ensure customer satisfaction.
Addressed customer concerns and coordinated team activities to enhance service quality.
Trained team members on Dunkin' service standards and store procedures.
Assigned daily tasks to team members to ensure efficient workflow. and supported workflow across front counter.
Supported daily shift operations and provided customer service in a fast-paced setting.
Lead Manager (food service)
Six Flags Over GA
Austell, Georgia
04.2018 - 11.2020
Led food service operations and supported team members in high- volume guest environment
Resolved guest concerns and service issues to enhance guest satisfaction.
Coordinated daily activities, ensuring service efficiency and adherence to operational standards.