Tamara West
Tampa,FL
Summary
Detail-oriented professional with over 8 years of experience in food service, hospitality and customer service roles. Known for efficient time management and a proactive approach to problem-solving, contributing to improved workflow and enhanced client satisfaction.
Overview
21
21
years of professional experience
Work History
Office Assistant
Tax Team
Tampa, Florida
01.2017 - 05.2025
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Managed incoming calls and directed inquiries to appropriate team members promptly.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
Customer Service Representative
Maximus
Riverview, Florida
09.2018 - 01.2021
- Assisted customers with inquiries and resolved issues efficiently.
- Educated clients on services and benefits offered by the organization.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided support for government assistance programs through inbound calls
- Helped customers complete online applications
Server
Joe's New York Diner
Tampa, FL
10.2013 - 05.2018
- Processed food and drink orders efficiently to enhance customer satisfaction.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area.
- Managed cash transactions and processed payments accurately to ensure smooth operations.
- Managed customer issues effectively to promote a positive dining atmosphere.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Delivered exceptional service to high volume of daily customers, contributing to positive dining experiences.
Home Health Aide
Joyful Solutions
Ruskin, Florida
10.2006 - 05.2016
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Assisted clients with bathing, dressing, and incontinence care.
- Assisted clients with mobility, including positioning in bed and helping them stand or walk, ensuring safety through proper body mechanics.
- Supported client in medication self-administration to promote adherence to treatment plans.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Warehouse Associate
Quad Graphics
Tampa, Florida
07.2012 - 08.2015
- Organized inventory in designated storage areas to optimize space utilization.
- Loaded and unloaded shipments accurately following safety protocols.
- Inspected incoming materials for quality assurance and compliance standards.
- Packed and labeled merchandise for efficient loading and timely shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Maintained cleanliness of shelves, workstations, and pallet areas to ensure a safe work environment.
Team Member
Burger King
Tampa, Florida
04.2010 - 06.2013
- Cash handling
- Prepared and served food items according to company standards.
- Maintained cleanliness of dining area and kitchen equipment.
- Stocked supplies and organized inventory for smooth operations.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Monitored expiration dates on food items for freshness assurance.
Crew Member
McDonald's
Tampa, Florida
10.2004 - 06.2011
- Operated cash register and handled customer transactions efficiently.
- Assisted in inventory management and restocking supplies as needed.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Retail Sales Associate
Limited Too
Tampa, Florida
01.2006 - 02.2010
- Maintained visual standards and organized displays to enhance product visibility.
- Managed inventory levels by restocking shelves and conducting regular inventory checks.
- Assisted customers with finding the right product for their needs.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
Education
Vocational - Certified Clinical Medical Assistant
Ultimate Medical Academy
Tampa, FL04-2014
Skills
- Appointment scheduling
- Data entry
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Conflict resolution
- Attention to detail
- Adaptability
- Active listening
- Multitasking
- Customer service
- Documentation and reporting
- Medical terminology
- Quality assurance
- Opening and closing procedures
- Call handling
Timeline
Customer Service Representative
Maximus
09.2018 - 01.2021
Office Assistant
Tax Team
01.2017 - 05.2025
Server
Joe's New York Diner
10.2013 - 05.2018
Warehouse Associate
Quad Graphics
07.2012 - 08.2015
Team Member
Burger King
04.2010 - 06.2013
Home Health Aide
Joyful Solutions
10.2006 - 05.2016
Retail Sales Associate
Limited Too
01.2006 - 02.2010
Crew Member
McDonald's
10.2004 - 06.2011
Vocational - Certified Clinical Medical Assistant
Ultimate Medical Academy