Tamara Yow
Balch Springs
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Dollar General Store
Balch Springs
01.2023 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Quality Assurance Technician
Wycliff Douglas provisions
Mesquite
12.2020 - 10.2023
- Performed detailed label reviews to verify accuracy and adherence to regulatory requirements.
- Avoid costs and injuries by confirming proper maintenance and usage of machinery.
- Enforce food safety and quality programs, and maintain proper documentation.
- Reviewed production schedules to ensure timely delivery of finished goods.
- Supported internal audits by verifying accuracy of documents against actual conditions.
- Monitored production processes to identify any potential quality issues.
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Randomly selected products at various stages of production for evaluation.
- Conducted tests to validate compatibility with programs, hardware and operating systems.
- Determined training needs of staff and organized training interventions to achieve quality standards.
Customer Service Representative
Child and Family Guidance Center
Mesquite
06.2020 - 12.2022
- Managed patient appointment scheduling to ensure seamless clinic operations, online and in-office, using EMR.
- Checked and confirmed insurance information to maintain accurate customer profiles.
- Checked with pharmacies to ensure medication availability.
- Conducted online appointments via telemed systems.
- Defused stressful situations in the office to maintain a calm and productive work environment.
- Directed patients to appropriate nurse practitioners according to their medical requirements.
Cashier
Lone Star Food Stores
Sunnyvale
03.2018 - 05.2020
- Ensured accuracy and security by counting the safe at the beginning and end of each shift.
- Maintained cleanliness by sweeping and mopping the floor.
- Conducted hourly checks of food temperature to uphold safety protocols.
- Organized and displayed newly delivered merchandise to enhance store presentation.
- Organized cooler displays to enhance product visibility and accessibility.
- Oversaw store opening and closing operations, guaranteeing smooth daily transitions and adherence to security protocol
Education
High School Diploma -
West Mesquite High School
Mesquite, TX05-2018
Some College (No Degree) -
Eastfield College
Mesquite, TXSkills
- Customer service
- Inventory management
- Sales reporting
- Employee training
- Conflict resolution
- Money handling
Languages
English
Professional
Timeline
Assistant Manager
Dollar General Store
01.2023 - Current
Quality Assurance Technician
Wycliff Douglas provisions
12.2020 - 10.2023
Customer Service Representative
Child and Family Guidance Center
06.2020 - 12.2022
Cashier
Lone Star Food Stores
03.2018 - 05.2020
High School Diploma -
West Mesquite High School
Some College (No Degree) -
Eastfield College