Tamara D Reynolds
Salisbury,MD
Summary
Dedicated Office Assistant with over 6 successful years of clerical experience in busy office environments achieving levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of EHR and history achieving high data output.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Simple Life Motel
Ocean City, MD
06.2021 - 09.2022
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and greeted callers enthusiastically.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Confirmed relevant guest information and payment methods to prevent fraud.
Cashier
Target
Salisbury , MD
09.2022 - 01.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Franklin Virtual High School
Tallahassee FloridaSkills
- Maintain records
- Verify data
- Account reconciliation
- Materials Organization
- Data Recording
- Scheduling Meetings
- Clerical Support
- Mail Sorting and Distribution
- Microsoft Office
- Information Confidentiality
- Records Management Software
- Prioritizing Work
- Data Entry
- Issue Resolution
- Organizing and Categorizing
- Client Crisis management
- Helped organize community outreach events
- Direct support staff for the ERC
Timeline
Cashier
Target
09.2022 - 01.2023
Front Desk Agent
Simple Life Motel
06.2021 - 09.2022
Franklin Virtual High School