Tamara Louise Millsaps
Payson,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Food & Beverage Manager
Mazatzal Hotel & Casino
Payson, Arizona
08.2023 - 01.2025
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Store Manager
Starbucks
Phoenix, AZ
03.2015 - 05.2021
- Responsible for store operations; leading, coaching, and development of store partners; scheduling, delegating job duties, interviewing, hiring, training and maintaining standards while providing fast, friendly and efficient customer service
- Financially responsible for store sales and cash controls; ordering, receiving and inventory
- Create positive work environment and ensure customer satisfaction; ability to multi-task and problem solve in a fast paced environment.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Established store tactics and strategies to achieve operational performance and sales goals.
Prepared Foods Team Leader
Whole Foods Market
Savannah, GA
09.2015 - 09.2016
- Responsible for daily operations of the department; leading and working alongside the team to ensure execution of menus and proper food handling while providing great customer service; assigning stations, delegating job duties and tasks; merchandising; catering and special orders
- Performs a wide variety of administrative duties, such as scheduling, development of team members, reviews, interviewing, hiring, training; monitoring and driving sales and labor; inventory levels.
- Work with the ATL & Buyer to ensure adequate food levels, ordering and receiving and that systems are in place to reduce costs and waste
- Overseeing and ensuring great customer service and satisfaction; maintain all kitchen equipment; ensure that systems are in place to uphold and maintain health code and ServSafe standards
- Ability to perform all job functions in the department efficiently
- Combined departments with the Bakery and also responsible for the Bakery team and the daily operations of this department.
General Manager
Red Lobster/Darden Restaurants
Surprise, Scottsdale, AZ
08.2005 - 11.2014
- Responsible for daily operations of the restaurant; leading and working alongside the team to ensure execution of menus and proper food handling while providing great customer service; assigning stations, delegating job duties and tasks.
- Performs a wide variety of administrative duties, such as scheduling, development of team members, reviews, interviewing, hiring, training; monitoring and driving sales and labor; inventory levels.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education
Real Estate
Arizona School of Real Estate & Business
Scottsdale, AZ02.2021
Herbalism, Aromatherapy
Aromahead Institute
OnlineSkills
- ServSafe Certified
- Operations Management
- Staff Management
- Customer Relationship Management (CRM)
- Cross-Functional Team Management
- Complex Problem-Solving
- Strong Verbal & Written Communication
Timeline
Food & Beverage Manager
Mazatzal Hotel & Casino
08.2023 - 01.2025
Prepared Foods Team Leader
Whole Foods Market
09.2015 - 09.2016
Store Manager
Starbucks
03.2015 - 05.2021
General Manager
Red Lobster/Darden Restaurants
08.2005 - 11.2014
Real Estate
Arizona School of Real Estate & Business
Herbalism, Aromatherapy
Aromahead Institute