TAMARIEA MALDONADO
Lauderdale Lakes,FL
Summary
Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Navient Solutions
Wilkes-Barre, PA
04.2022 - Current
- Provided top quality control and eliminated downtime to maximize revenue.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Set up and activated customer accounts.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Consulted with customers to resolve service and billing issues.
Customer Service Representative
Maximus
Lauderdale Lakes, FL
08.2021 - 04.2023
- Mastered inbound customer needs while maintaining strict performance targets
- Identified customer grievances consistently, collaborating with team members to achieve creative solutions
- Implemented work problems with initiative and sound judgement
- Serviced customers by going above and beyond to offer exceptional support for needs.
- Updated databases with new and modified customer data.
Customer Service Desk Cashier
Dunkin Donuts
Coral Springs, Florida
08.2016 - 03.2017
- Analyzed customer questions regarding products and services, company policies, and pricing
- Checked promotional flyers, signage, and other advertisements to verify sale prices and items
- Addressed returns and exchanges and assisted customers with refunds or product replacements
- Rang up customer items quickly and accurately using POS system.
Inventory Auditor
Reliant Inventory Services
Lauderdale Lakes, FL
09.2014 - 10.2015
- Improved management about financial matters with exhaustive reports
- Maintained accounts by routinely entering new transactions, reconciling statements and resolving discrepancies
- Inspected account books and accounting systems for efficiency, effectiveness, and use of accepted accounting procedures to record transactions
- Reported to management about asset utilization and audit results, and recommended changes in operations and financial activities.
Sales Associate
Honey Baked Ham
Sunrise, Florida
03.2015 - 09.2015
- Assessed customer concerns using strong communication and conflict management skills
- Checked sister stores and online options to locate items for customers
- Helped customers navigate store, complete sales and process returns
- Discussed promotions and special offers to customers to increase sales.
Guest Greeter
Cici's Pizza
Margate, Florida
11.2010 - 06.2013
- Guided guests through friendly conversation and knowledgeable support
- Maintained front end with attractive, customer-ready appearance through regular merchandising
- Presented facilities clean and presentable with regular attention to service needs
- Saved seating disputes and helped to solve other customer concerns.
Education
High School Diploma -
Dave Thomas Education Center
05.2014
Skills
- Account updates
- Order documentation
- Multitasking
- Quality assurance
- Task prioritization
- Critical thinking
- Customer Support
- Contract Modification
- Data Collection
- Inbound and Outbound Calling
- Data Entry
- Customer Service
Certification
- Home health aid
Timeline
Customer Service Representative
Navient Solutions
04.2022 - Current
Customer Service Representative
Maximus
08.2021 - 04.2023
Customer Service Desk Cashier
Dunkin Donuts
08.2016 - 03.2017
Sales Associate
Honey Baked Ham
03.2015 - 09.2015
Inventory Auditor
Reliant Inventory Services
09.2014 - 10.2015
Guest Greeter
Cici's Pizza
11.2010 - 06.2013
High School Diploma -
Dave Thomas Education Center
- Home health aid
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