Tamber Taylor
Miami,United States
Summary
Achieved high levels of customer satisfaction through effective execution of tailored sales strategies.,Cultivated meaningful connections with clients that contributed to increased sales performance.,Drove sales maximization initiatives by establishing strong rapport with customers.
Overview
1
1
Certification
12
12
years of professional experience
Work History
DSC Insurance Specialist
Mutual Of Omaha
Omaha, NE
04.2025 - Current
- Reviewed policy documentation to ensure clarity and adherence to underwriting standards.
- Led initiatives to improve customer satisfaction scores through enhanced service delivery.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Maintained high standards of customer service by building relationships with clients.
- Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
- Maintained confidentiality of patient finances, records, and health statuses.
- Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
Senior Sales Agent
SelectQuote Insurance
07.2022 - 04.2025
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed new business relationships and maintained existing through regular communications and effective account management. Kept detailed track of sales and customer information in company system.
- Managed over 50 customer calls per day.
Benefits Advisor
Aflac
01.2021 - 07.2022
- Worked with leadership to support organization's business objectives and meet legal requirements.
- Carried out day-day-day duties accurately and efficiently.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in person interactions
- Directed and controlled various benefits programs including medical, dental, and vision packages
Licensed Financial Specialist
National Life Group
03.2020 - 07.2022
- Educated individuals on various financial matters and provided professional recommendations on investment opportunities, products, and services based on client's needs.
- Assisted clients with preparing financial plans, conducting investment research.
- Helped individuals and families build management strategies based on unique goals and objectives.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Sales Link
Business Development Specialist
12.2018 - 03.2020
- Planned marketing initiatives and leveraged referral network to promote business development.
- Increased brand awareness, website traffic and sales implementing effective marketing campaigns and strategies.
- Networked among local business and community organizations to develop leads and generate business.
- Used Saleforce to handle current portfolio and prospective leads.
- Developed business pipeline using cold and warm techniques.
Lead Verification Specialist
Loud Cloud 9
02.2016 - 03.2018
- Accurately inputted all client and insurance information into Salesforce.
- Made contact with insurance carriers to discuss policies and individual benefits.
- Obtained updated contact information from all subjects and verified data for accuracy.
Product Support Specialist
Intuit Turbo Tax
01.2014 - 02.2016
- Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
- Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
- Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Bachelor of Science - International Business
Devry University
Atlanta, GASkills
Cultivated strong relationships with clients and key stakeholders to foster collaboration
Directed leadership initiatives to guide teams toward shared objectives
Streamlined documentation and reporting processes for improved efficiency
Adapted strategies to meet diverse client needs and market demands
Exhibited meticulous attention to detail in project execution
Executed multiple tasks concurrently while prioritizing effectively
Drove strategic sales efforts to enhance market presence
Influenced purchasing decisions through compelling selling techniques
Presented engaging sales pitches that resonated with target audiences
Informed clients about product benefits to enhance understanding and interest
Managed client accounts to ensure satisfaction and retention
Affiliations
Citrus Family Care Network
Quality Parenting Initiative ( Youth Law Center)
Federation of Families
CBC Alliance
Certification
- Certified Insurance Licensed Agent- Life, Health and Annuities(Florida Department of Financial Services
- Notary Public- National Notary Association (Issued July 2022)
Timeline
DSC Insurance Specialist
Mutual Of Omaha
04.2025 - Current
Senior Sales Agent
SelectQuote Insurance
07.2022 - 04.2025
Benefits Advisor
Aflac
01.2021 - 07.2022
Licensed Financial Specialist
National Life Group
03.2020 - 07.2022
Sales Link
Business Development Specialist
12.2018 - 03.2020
Lead Verification Specialist
Loud Cloud 9
02.2016 - 03.2018
Product Support Specialist
Intuit Turbo Tax
01.2014 - 02.2016
Bachelor of Science - International Business
Devry University