Tameara Hanson
Brooklyn,NY
Summary
Experienced Technical Customer Service Representative with a proven track record in troubleshooting and customer support for two years. Seeking to apply technical expertise and communication skills in a security role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Representative
Optimum
01.2022 - 06.2024
- Monitored system performance to identify potential issues.
- Responded to a average of 30 customer inquiries a day and provided technical assistance over the phone.
- Assisted in the development of system security protocols.
- Created user accounts and assigned permissions.
- Generated reports to track performance and analyze trends.
CNA (Part Time)
Clipboard Health
01.2023 - 12.2023
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported needs of 10+ residents a shift under long-term care
- Documented patient information and care activities in electronic health records.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Upheld infection control and prevention policies across different patient-facing areas.
Education
Accounting (70 Credits) -
Medgar Evers College
Brooklyn, New York05.2024
Skills
- CPR
- Law enforcement
- Customer Service
- Access control
Certification
-8 Hour Pre-Assignment
-16 Hour on the Job Training Course
Timeline
CNA (Part Time)
Clipboard Health
01.2023 - 12.2023
Technical Representative
Optimum
01.2022 - 06.2024
Accounting (70 Credits) -
Medgar Evers College
-8 Hour Pre-Assignment
-16 Hour on the Job Training Course
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