Detail-oriented Executive Support Professional skilled in managing complex schedules, coordinating meetings, and safeguarding confidential information. Specializes in effective communication and organization to optimize office operations. Committed to team collaboration and adaptable to shifting priorities, consistently delivering high-quality results.
Work History
Executive Assistant
3 Years 3 Months
City of St. Louis | 07.2023 - Current
Coordinated executive calendars, meetings, and appointments to maintain daily schedule accuracy.
Managed confidential records, files, and communications with discretion and attention to detail.
Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
Worked with senior management to initiate new projects and assist in various processes.
Contributed to budget preparation by providing financial reports.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Volunteered to help with special projects such as City Tax Sale of varying degrees of complexity.
Executive Secretary
3 Years 10 Months
City of St. Louis | 09.2019 - 07.2023
Managed executive calendars, scheduled meetings, and coordinated appointments across departments.
Drafted correspondence, reports, and memoranda using Microsoft Office and Excel.
Screened calls, prioritized requests, and resolved routine inquiries with professionalism.
Answered high volume of phone calls and email inquiries.
Maintained confidential files, updated records, and ensured accurate document retrieval.
Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Customer Service Representative
1 Year
City of St. Louis | 09.2018 - 09.2019
Answered resident inquiries regarding city services, policies, and account issues with clear, accurate communication.
Processed payments, applications, and service requests while maintaining detailed records in customer databases.
Resolved complaints and escalated complex concerns to appropriate departments for timely follow-up.
Explained departmental procedures and service requirements to support efficient public access.
Coordinated calls, emails, and walk-in requests to ensure consistent service delivery.
Office Manager
3 Years 3 Months
New Age Home Health Services | 05.2015 - 08.2018
Directed daily office operations, maintaining efficient workflows across scheduling, documentation, and communications.
Coordinated staff calendars, patient appointments, and service updates to support timely home health delivery.
Managed payroll, invoicing, and billing records with strong accuracy and confidentiality.
Resolved client, caregiver, and vendor inquiries with prompt, professional follow-up.
Trained and supported office staff on procedures, software, and customer service standards.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Assistant Office Manager
3 Years 2 Months
Special Education Fund | 01.2012 - 03.2015
Processed invoices, purchase requests, and vendor communications with consistent accuracy.
Provided support for the Director in fundraising & purchasing
Provided assistance with grant writing
Oversaw records maintenance, file organization, and confidential data handling.
Supervised administrative tasks and supported staff across routine operational needs.
Education
Bachelor of Science - Business Administration
Harris Stowe State University | St Louis, MO | 05-2003
Skills
Executive support
Clerical support
Administrative support
Problem-solving expertise
Grant writing
Detail-oriented
Excel spreadsheets
Strong problem solver
Detail-oriented
Timeline
Executive Assistant
City of St. Louis
07.2023 - CurrentRead More
Executive Secretary
City of St. Louis
09.2019 - 07.2023Read More
Customer Service Representative
City of St. Louis
09.2018 - 09.2019Read More
Office Manager
New Age Home Health Services
05.2015 - 08.2018Read More
Assistant Office Manager
Special Education Fund
01.2012 - 03.2015Read More
Harris Stowe State University
Bachelor of Science from Business Administration
Read More
Dedicated Public Servant Director's Award
Recognition of Dedicated Public Service to the City of St. Louis