Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tameika Rafington

Queens Village,NY

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Enthusiastic Technical Support Representative specializing in delivering outstanding customer service. Background in helping businesses promote products and services to drive sales. Analytical and thorough in tackling customer issues.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Tech Support Representative

TM Corporation
Long Island City, NY
04.2018 - Current
  • Supported customers having data connectivity issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Identified opportunities to upsell product and services.
  • Maintained a calm, professional demeanor when faced with demand, high volume.

Data Entry Clerk

Kelly Wales Trucking
Austin, TX
01.2016 - 03.2018
  • Corrected data entry errors to prevent duplication or data degradation.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Evaluated source documents to locate needed information.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.

Education

Associate of Applied Science - Information Technology

Purdue University
West Lafayette, IN
06.2012 - 09.2016

Skills

Customer Experience, Data Entry, Organizational Skills, Strategic Planning, Customer Service, Strong attention, Collaboration, Ticketing System

undefined

Timeline

Tech Support Representative

TM Corporation
04.2018 - Current

Data Entry Clerk

Kelly Wales Trucking
01.2016 - 03.2018

Associate of Applied Science - Information Technology

Purdue University
06.2012 - 09.2016

Similar Profiles

CREATE PROFILE
Tameika Rafington