Tameka Albright
MEBANE,NC
Summary
Dynamic professional with a proven track record in enhancing customer service operations at Citigroup and ensuring data accuracy at GlaxoSmithKline Pharmaceuticals. Excelled in computer literacy and exceptional communication, significantly improving operational efficiency. Demonstrates unparalleled attention to detail and the ability to work independently, driving positive outcomes and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Substitute Teacher
Alamance Burlington School System
Burlington, USA
04.2018 - Current
- Explained assignments and relayed information from lead teacher.
- Answered student questions about course concepts.
- Provided classroom instruction following regular teacher's lesson plans.
- Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
- Addressed individual student needs and accommodated learning differences
Customer Service
Citigroup
Mcleansville, USA
05.2006 - 11.2008
- Managed daily operations of customer service center, including staff scheduling and customer service.
- Created strategies for improving customer service operations.
- Provided technical support for customer service representatives.
- Provided superior customer service at all times.
- Provided customer service to ensure satisfaction.
- Emphasized fast, friendly customer service.
Customer Service
Sports Endeavors
Hillsborough, USA
09.2004 - 05.2006
- Managed daily operations of customer service center, including staff scheduling and customer service.
- Created strategies for improving customer service operations.
- Provided superior customer service at all times.
- Provided customer service to ensure satisfaction.
- Emphasized fast, friendly customer service.
- Monitored customer service calls and emails to identify areas of improvement in customer service processes.
- Greeted clients and provided exceptional customer service.
Document Processing Clerk
GlaxoSmithKline Pharmaceuticals
Durham, NC
02.2000 - 10.2004
- Complied with security policies and kept information confidential.
- Compiled reports summarizing document processing activities.
- Entered data in numerical and alphabetical order.
- Maintained records of all processed documents.
- Typed finished documents from rough drafts and dictation.
- Scanned documents into electronic format for storage in database.
- Audited existing filing systems for accuracy and completeness.
Education
Associate of Applied Science - APPLIED SCIENCE BUSINESS ADMINISTRATION, APPLIED SCIENCE OFFICE SYSTEM TECHNOLOGY
Alamance Community College
Graham04-2005
Associate of Applied Science - OFFICE SYSTEM TECHNOLOGY
Alamance Community College
Graham, NC06-1999
Skills
- Computer Literacy
- Microsoft Office Suite
- Scheduling payments
- Opening and closing accounts
- Follow-up skills
- Efficiency and time management
- Data accuracy
- Attention to detail
- Work independently
- Excellent Communication
- Self motivated
- Problem Solving
Timeline
Substitute Teacher
Alamance Burlington School System
04.2018 - Current
Customer Service
Citigroup
05.2006 - 11.2008
Customer Service
Sports Endeavors
09.2004 - 05.2006
Document Processing Clerk
GlaxoSmithKline Pharmaceuticals
02.2000 - 10.2004
Associate of Applied Science - APPLIED SCIENCE BUSINESS ADMINISTRATION, APPLIED SCIENCE OFFICE SYSTEM TECHNOLOGY
Alamance Community College
Associate of Applied Science - OFFICE SYSTEM TECHNOLOGY
Alamance Community College
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