Summary
Overview
Work History
Education
Skills
LEADERSHIP
Timeline
Generic

Tameka Gordon

Tampa,FL

Summary

Seasoned Customer Service Professional with 7 years of experience; adept at handling customer complaints, billing adjustments, and sensitive information. Expertise in coordinating with healthcare providers and pharmaceutical institutions to resolve client issues. Seeking to leverage multi-screen proficiency and problem-solving skills as a Customer service representative.

Overview

12
12
years of professional experience

Work History

Hair Stylist

Pretty Meka Styles Boutique
05.2021 - Current
  • Skilled in braiding weaving, and other specialized styling techniques
  • Proficient in thermal styling including “including blowouts, flat ironing, and curling iron techniques”.

Customer Service Representative

Alorica
09.2020 - 04.2021
  • Managed customer inquiries with efficiency, accurately recording personal data and addressing concerns to ensure a seamless service experience
  • Coordinated with relevant departments to resolve complaints, Demonstrating strong problem-solving skills and customer focus
  • Processed billing adjustments and verified delivery schedules, contributing to customers satisfaction and operational accuracy

Customer Service

Health Plan Services
03.2015 - 03.2016
  • Assisted Medicare Beneficiaries in selecting appropriate health and drug plans, ensuring their healthcare needs were met.
  • Handled sensitive information with discretion, maintain patient confidentiality while communicating with healthcare professionals.
  • Coordinated with pharmaceuticals entries to facilities the approval of medical prescriptions for beneficiaries.

Financial Care Representative

T-Mobile
09.2013 - 01.2015
  • Addressed customer account inquiries and resolved billing issues, ensuring accuracy and client satisfaction.
  • Managed simultaneous tasks efficiently by navigating multiple computer systems and databases.
  • Informed customers about the latest cellular technology updates, enhancing product knowledge and supporting informed purchasing decisions.

Education

Dental Assistance

Ultimate Medical Academy
Tampa

Skills

  • Microsoft Word, Customer and Personal Services, Reading Comprehension

LEADERSHIP

Education in training Skills

Timeline

Hair Stylist

Pretty Meka Styles Boutique
05.2021 - Current

Customer Service Representative

Alorica
09.2020 - 04.2021

Customer Service

Health Plan Services
03.2015 - 03.2016

Financial Care Representative

T-Mobile
09.2013 - 01.2015

Dental Assistance

Ultimate Medical Academy

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Tameka Gordon