Tameka Harris
Houston,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in utility industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Remote Customer Service Representative
West Oaks Hospital
Houston, TX
10.2021 - 05.2023
- Delivered exceptional customer service with a 90% patient satisfaction, answering questions with compassion, and offering additional resources for follow-up post discharge.
- Proven ability to switch between many system applications while maintaining dual/triple monitors.
Knowledge of commercial, Medicare, and Medicaid insurance verification, as well as outlining financial responsibility to patients, is required. - Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
Research Resolution Analyst
Gexa Energy, NextEra Energy
Houston, TX
09.2017 - 09.2022
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Demonstrate proficiency in video conferencing platforms such as Zoom, Hangouts, Teams, and Skype, and able to communicate with customers and teammates across a variety of channels.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Mentored new employees on procedures and policies to maximize team performance.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Customer Care Specialist
Lowes Home Improvement Stores
Houston, TX
11.2013 - 08.2017
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Exceeded company productivity standards on consistent basis.
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Education
Associate of Science - Business Administration And Management
University of Phoenix
Tempe, AZ09.2022
Skills
- Customer Relationship Management (CRM)
- Microsoft Excel
- Microsoft Outlook
- Technologically Savvy
- Microsoft Office Expertise
- Typing Proficiency
- Efficient customer service expert
- Account management
- Medical terminology knowledge
- Money handling abilities
- Technical Support
- Retail store support
- Retail materials management
- Receiving support
- Training development aptitude
- Recordkeeping strengths
- Order fulfillment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Remote Customer Service Representative
West Oaks Hospital
10.2021 - 05.2023
Research Resolution Analyst
Gexa Energy, NextEra Energy
09.2017 - 09.2022
Customer Care Specialist
Lowes Home Improvement Stores
11.2013 - 08.2017
Associate of Science - Business Administration And Management
University of Phoenix
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