Tameka Henderson
Waffle House
Stafford,TX
12
years of professional experience
Dynamic management professional with a proven track record in customer service and team leadership. Skilled in decision-making and coaching, committed to enhancing operational excellence and driving team performance.
Work History
Management
11 Years- Enhanced team performance through effective coaching and motivational strategies.
- Trained new employees on operational protocols and customer service excellence.
- Supervised daily operations to ensure compliance with company standards and procedures.
- Implemented inventory management systems to streamline stock control processes.
- Streamlined operational processes to reduce wait times and enhance customer satisfaction.
- Mentored and trained staff to improve service delivery and team performance.
- Analyzed customer feedback to drive menu improvements and increase repeat business.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
Master Cook
12 Years 3 Months- Trained and mentored junior cooks on culinary techniques and safety protocols.
- Developed new menu items, enhancing customer satisfaction and dining experience.
- Managed kitchen operations to ensure timely and efficient food preparation.
- Supervised inventory control measures to ensure minimal waste and maximize resource allocation.
Education
No Degree
Skills
Customer service
Team leadership
Verbal and written communication
Complex Problem-solving
Staff training and development
Inventory management
Time management
Decision-making
Timeline
Management
Waffle House
08.2015 - CurrentRead More
Master Cook
Waffle House
05.2014 - CurrentRead More
NorthBrook High School
No Degree
Read More