Summary
Overview
Work History
Education
Skills
Timeline
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Tameka Jones

Baltimore,MD

Summary

Dynamic Pharmacy Operations Manager with a proven track record at Walgreens, excelling in optimizing workflow and enhancing patient satisfaction. Skilled in operations management and team building, I successfully streamlined processes, reducing wait times while ensuring accuracy in prescription fulfillment. Committed to professional ethics and delivering high-quality service in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Pharmacy Operations Manager

Walgreens
02.2017 - Current
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.

Pharmacy Technician

Johns Hopkins Hospital
08.2020 - 05.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Maintained a safe work environment by adhering to strict sterile compounding procedures and following infection control protocols.

Education

High School Diploma -

Paul Laurence Dunbar High School
Baltimore, MD
05-2014

Skills

  • Prescription verification
  • Medication dispensing
  • Patient counseling
  • Workflow optimization
  • Professional ethics
  • Team building
  • Operations management
  • Staff management
  • Insurance billing
  • Medicare and medicaid process
  • Immunizations

Timeline

Pharmacy Technician

Johns Hopkins Hospital
08.2020 - 05.2022

Pharmacy Operations Manager

Walgreens
02.2017 - Current

High School Diploma -

Paul Laurence Dunbar High School

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Tameka Jones