
Dedicated customer service professional with knowledge of service delivery and multitasking abilities. Committed to maintaining profession relationships to help drive business results.
* Handled multi-channel chat interactions to support timely resolution, achieving average handle time of 10 minutes compared with department average of 14:57 minutes.
* Selected for first-wave entry into personal lines modernized team to support modernization rollout.
* Supported same-day processing team operations by assisting with status tracking and coordination.
* Contributed within lead group to support team communication and information sharing.
* Received multiple kudos for providing above-and-beyond support for agent office operations.
* Chosen to participate in four-month special project for North Carolina Multiple Listing service.
* Mentored new hires to support onboarding and job readiness.
* Selected to manage NC suspense listing workflow.
Customer Focused
Conflict resolution
Adaptability
Resourcefulness
Critical Thinking
Quality standards
Team Player
Growth Mindset
Accountability