Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tameka Porter

Aroda,VA

Summary

Dedicated customer service professional with knowledge of service delivery and multitasking abilities. Committed to maintaining profession relationships to help drive business results.

Overview

27
27
years of professional experience

Work History

Call Center Representative

State Farm Insurance Inc
11.2015 - Current

* Handled multi-channel chat interactions to support timely resolution, achieving average handle time of 10 minutes compared with department average of 14:57 minutes.

* Selected for first-wave entry into personal lines modernized team to support modernization rollout.

* Supported same-day processing team operations by assisting with status tracking and coordination.

* Contributed within lead group to support team communication and information sharing.

* Received multiple kudos for providing above-and-beyond support for agent office operations.

Underwriting Service Assistant

State Farm Insurance Inc
02.2000 - 11.2015

* Chosen to participate in four-month special project for North Carolina Multiple Listing service.

* Mentored new hires to support onboarding and job readiness.

* Selected to manage NC suspense listing workflow.

Education

Bachelor of Science - Criminal Justice

Liberty University
Lynchburg, VA
05-2021

Skills

Customer Focused

Conflict resolution

Adaptability

Resourcefulness

Critical Thinking

Quality standards

Team Player

Growth Mindset

Accountability

Timeline

Call Center Representative

State Farm Insurance Inc
11.2015 - Current

Underwriting Service Assistant

State Farm Insurance Inc
02.2000 - 11.2015

Bachelor of Science - Criminal Justice

Liberty University