Tameka Short
Chicago,IL
Summary
Dedicated professional with strong analytical and problem-solving skills, specializing in permit processing and technical inspections. Committed to ensuring compliance with municipal codes and resolving issues efficiently to support operational excellence.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
City of Chicago
Chicago, USA
09.2024 - Current
- Review permits, blueprints, and work plans for compliance with Municipal Code of Chicago; if deviated I recommended violations.
- Inspect construction and demolition projects for compliance with 10.21.
- Inspect construction activity based on complaints from residents and other Departments.
- Receive, compile and enter information related to construction activity into an electronic computer data system.
- Prepare work orders for dig tickets.
- Assist contractors in resolving complex or sensitive operational work problems while reviewing permits, and scheduling joint meets.
- Communicate w/stakeholders including elected officials on the importance of safe digging practice.
- Review permit applications to ensure compliance with CDOT Rules and Regulations, policies, and Municipal Code of Chicago 7-28, 10-20, 10-28, and 10-21.
- Proofread communications prior to distribution.
- Maintain daily logs of dig tickets processed and time on the phone.
- Protect the integrity of critical underground infrastructure.
- Interprets Municipal Code and IDOT Rules for contractors.
- Creates and Maintain database spreadsheets for construction sites.
Sales/Retention/Trainer
AT&T
Chicago, USA
08.2018 - 09.2024
- Resolved technical problems by following specs and prints.
- Inspected fiber optic cables in both aerial and underground environments.
- Re-inspect problem areas to verify if there was a refund request needed, when product quality and reduced service had interruptions.
- Prepared work orders to fix technical problems by troubleshooting to ensure site was ready.
- Resolved on-site client issues regarding inspection scheduling, eliminating the need for follow-up calls backs.
- Communicated service issue updates to stakeholders, ensuring alignment and timely resolution.
- Managed making a purchase, moving orders, and canceling services.
- Prepared work orders, service upgrades, and downgrades for customers.
- Listened, understood and took quick action.
- Assisted customers with technical support related to online payments or credit card transactions.
- Mentored trainees on how to utilized inspection software to track compliance issues.
- Facilitated workshops to improve team communication and collaboration, enhancing overall operational effectiveness.
- Assessed training needs through surveys and feedback from participants.
- Conducted hands-on training sessions to improve employee product knowledge.
- Reviewed filed notes, payment center, and ticket helpline on current conditions to recommend the best solution.
Municipal Administrator/Representative Assistant
Markoff Law LLC
Chicago, USA
07.2015 - 03.2018
- Coordinated legal documentation and ensured compliance with regulatory requirements.
- Inspected documents /violations for code compliance; interpreted code for stakeholders.
- Handled mail returns, produced affidavits, served complaints, and prepared court calls, to ensure efficient case management.
- Managed multiple task codes to ensure efficient processing.
- Supervised all office tasks during peak periods and staff absences to maintain operational continuity.
- Answered inbound calls, processed payments via check and set up automatic recurring payments, while negotiating with consumers and their attorneys to optimize collections.
- Prepared
- Prioritize in-person visitors by providing a welcoming, professional reception while simultaneously handling high-volume email correspondence, fax distribution, and letters.
Education
Northeastern Illinois University
Chicago, ILSkills
- Permit processing
- Inspection reporting
- Communication Skills
- Excel spreadsheets
- Attention to Detail
- Multitasking
- Technical inspection
- Testing procedures
- Time Management
- Technical Proficiency
- Subpoena preparation
- Critical Thinking
- File Complaints
- Analytical Skills
- Payment processing
- Electronic funds transfer
Timeline
Administrative Assistant
City of Chicago
09.2024 - Current
Sales/Retention/Trainer
AT&T
08.2018 - 09.2024
Municipal Administrator/Representative Assistant
Markoff Law LLC
07.2015 - 03.2018
Northeastern Illinois University