Aubri Gray
Stone Mountain,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lobby Receptionist
Allied Universal Security Services
10.2022 - 01.2023
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Mail Handler
United States Post Office
11.2020 - 01.2022
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used automated mail processing equipment to sort and collate mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
Front End Associate
Walmart
11.2020 - 05.2021
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Facilitated cash, check and credit transactions on cash register with [Number]% accuracy.
- Gathered shopping baskets and carts and relocated to designated areas.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Bachelor of Science - Chemistry
Clark Atlanta University
Atlanta, GA05.2024
Skills
- Customer Relations
- Computer Proficiency
- Problem-Solving Ability
- Time Management
- Customer Data Confidentiality
- Cultural Sensitivity
- Managing Multiple Tasks
- Prioritization
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Lobby Receptionist
Allied Universal Security Services
10.2022 - 01.2023
Mail Handler
United States Post Office
11.2020 - 01.2022
Front End Associate
Walmart
11.2020 - 05.2021
Bachelor of Science - Chemistry
Clark Atlanta University
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