Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tameka S. Bluestein

Indianapolis,IN

Summary

SUMMARY OF QUALIFICATIONS AND SKILLS

Customer-focused individual with 10 plus years’ experience who is acknowledged for talents in inspiring coworkers to excel and adapt to the demands of a challenging workload. Excellent communication and organizational skills along with strong worth ethics aimed at projecting a positive company image. Key Qualifications: Track record of handling customer inquiries in accordance to established service policies and procedures Able to depersonalize self from the customer while providing the highest level of high customer service Well-versed in resolving conflicts by understanding problems clearly and seeking out possible solutions through employing the creative thinking process Strong MS Office skills including Excel Word and utilization review modules Exceptional teamwork abilities

Overview

10
10
years of professional experience

Work History

Service and Customer Service Representative

RCI
11.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Helped with planning and searching for vacations.
  • Assisted with finding hotels, flights, and rental cars.

Bartender

Midwest Bartending School
01.2017 - Current
  • Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
  • Interact with customers, take orders and serve snacks and drinks
  • Assess customers’ needs and preferences and make recommendations
  • Check customers’ identification and confirm it meets legal drinking age
  • Restock and replenish bar inventory and supplies
  • Stay guest focused and nurture excellent guest experience
  • Comply with all food and beverage regulations
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.

Customer Service Assistant

Express Professionals Employment
05.2022 - 09.2022
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Answered customer questions about product availability and shipment times
  • Maintained up-to-date knowledge of product and service changes

Food Service Associate

Charity Cares Childcare
08.2020 - 03.2022
  • Stocked condiments, beverages and plates for diners.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Served breakfast and lunch to 250 children daily.
  • Learned other teammates' work tasks to train as backup.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Cooked batches of food according to standard recipes.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.

Customer Service Representative

Anthem
10.2014 - 05.2016
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
  • Analyzed problems and provides information/solutions
  • Operated a PC/image station to obtain and extract information; documents information, activities and changes in the database
  • Thoroughly documented inquiries outcomes for accurate tracking and analysis
  • Developed and maintained positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
  • Researched and analyzed data to address operational challenges and customer service issues
  • Provided external and internal customers with requested information
  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature
  • Used computerized systems for tracking, information gathering and troubleshooting
  • Required limited knowledge of company services, products, insurance benefits, provider contracts and claims
  • Seeks, understands and responds to the needs and expectations of internal and external customers
  • Required to meet department goals
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Care Representative

Bright House Networks
07.2013 - 10.2014
  • Talked to customers over phone, email, online chat or social media to resolve their questions or concerns
  • Maintained and updated customer information as necessary
  • Calmly attempted to resolve and de-escalate any issues
  • Escalated calls to supervisor when necessary and appropriate
  • Responded to requests for assistance and possible processing of credit card authorizations
  • Provided feedback reports on call issues related to downtime and training issues
  • Proactively recommended and educated customers about equipment and products to improve their satisfaction and deepen their relationship
  • Delivered on metrics for phone handled time, customer experience and responding to emails quickly and efficiently, Assisted customers with reconciling their accounts
  • Used problem solving skills to research and resolve customer's issues
  • Awarded five Service Stars in recognition of outstanding leadership and exceptional
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Education

High School Diploma -

Northwest High School
Indianapolis, IN
06.2003

Skills

  • Documentation and reporting
  • Inbound and outbound calling
  • Technical Support
  • Complaint resolution
  • Order Management
  • Table Bussing
  • Data Collection
  • Escalation Management
  • Service Recommendations

Timeline

Service and Customer Service Representative

RCI
11.2022 - Current

Customer Service Assistant

Express Professionals Employment
05.2022 - 09.2022

Food Service Associate

Charity Cares Childcare
08.2020 - 03.2022

Bartender

Midwest Bartending School
01.2017 - Current

Customer Service Representative

Anthem
10.2014 - 05.2016

Customer Care Representative

Bright House Networks
07.2013 - 10.2014

High School Diploma -

Northwest High School

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Tameka S. Bluestein