Tamela Adams
Greenville ,SC
Summary
Dynamic and results-driven professional with extensive experience in team leadership and customer service at Papa John's Pizza. Proven track record in enhancing operational efficiency and profitability through effective staff training and strategic decision-making. Skilled in inventory management and conflict resolution, fostering a collaborative work environment that drives business growth.
Diligent Desired Position with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
Papa John's Pizza
Simpsonville, SC
06.2022 - Current
- Assisted in managing daily operations to ensure efficient service delivery and customer satisfaction.
- Coordinated staff schedules to optimize labor efficiency during peak hours.
- Trained new team members on operational procedures and customer service standards.
- Implemented inventory tracking systems to maintain stock levels and reduce waste.
- Monitored food quality and safety compliance to uphold company standards.
General Manager
Kentucky Fried Chicken
Greenville, SC
2016 - 05.2022
- Oversaw daily operations to ensure compliance with health and safety regulations.
- Managed team performance through training, coaching, and performance evaluations.
- Implemented cost-control measures to enhance profitability and operational efficiency.
- Developed and executed marketing strategies to increase customer engagement and sales.
- Streamlined inventory management processes to minimize waste and optimize stock levels.
Assistant Manager
Sonic Drive in
04.2010 - 07.2012
- Responded to customer inquiries and resolved issues to enhance overall experience.
- Developed promotional strategies with management to increase sales during off-peak times.
- Analyzed sales data to identify trends and inform staffing decisions for improved performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
High School Diploma -
J.l Mann High
Greenville, SCSkills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Staff training and development
Staff supervision
Task delegation
Goal setting
Staff management
Workload management
Conflict resolution
Team building
Timeline
Assistant Manager
Papa John's Pizza
06.2022 - Current
Assistant Manager
Sonic Drive in
04.2010 - 07.2012
General Manager
Kentucky Fried Chicken
2016 - 05.2022
High School Diploma -
J.l Mann High