Tamela McDaniel
Toledo,OH
Summary
Dynamic professional with a proven track record in relationship building and negotiation, honed at Waffle House and Outback Steakhouse. Excelled in enhancing customer loyalty and streamlining operations, achieving significant reductions in food waste. Skilled in cross-selling and adept at fostering team growth through targeted training and leadership.
Overview
8
8
years of professional experience
Work History
Salesperson
Waffle House
03.2017 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Trained new employees on customer service, money handling and organizing strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Assistant Kitchen Manager
Outback Steakhouse
10.2021 - 10.2024
- Checked and tested foods to verify quality and temperature.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Identified team weak points and implemented corrective actions to resolve concerns.
Education
Diploma -
Swanton High School
Swanton Ohio06.2016
Skills
- Cross-selling products and services
- Up-selling
- Negotiation
- Customer engagement
- Customer loyalty programs
- Relationship building
- Complaint handling
Timeline
Assistant Kitchen Manager
Outback Steakhouse
10.2021 - 10.2024
Salesperson
Waffle House
03.2017 - Current
Diploma -
Swanton High School
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