Tamequie Taylor
Varnville,SC
Summary
I have 29 years total in customer service with a love to serve others. Great ability to lead while also having a hunger for knowledge to grow. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Brand Ambassador
Delta Air Lines, Inc
Savannah, Georgia
08.2024 - Current
- Promote a positive company image through superior customer service experiences.
- Provide exceptional customer service to enhance brand reputation.
- Maintain a professional appearance and demeanor that reflects the brand's image.
Volunteer Coordinator Ronald McDonald Charities
Delta Air Lines, Inc.
Savannah, Georgia
01.2024 - Current
- Maintain up-to-date volunteer calendar coordinating scheduling and staff availability.
- Communicate regularly with volunteers, assisting with issues and questions.
- Ensure compliance with all organizational policies and procedures, including safety protocols and confidentiality agreements.
- Design and execute volunteer events to boost employee community involvement.
Care Team Volunteer
Delta Air Lines, Inc.
Savannah, Georgia
09.2023 - Current
- Empower customers and families to use resources provided by Delta Air Lines during life changing events
- Work closely with impacted families assisting with items or physical support needed to connect with other family members during stressful events.
Security Proficiency Aircraft Coordinator
Delta Air Lines, Inc
Savannah, Georgia
08.2023 - Current
- Consult with managers to resolve problems relating to employee performance.
- Reviewed employees' work to check adherence to quality standards and proper procedures when overnight flights are at the gates.
- Interpreted and explained work procedures and policies to brief other Red Coats with expectations of aircraft security.
Red Coat
Delta Air Lines, Inc.
Savannah, Georgia
07.2023 - Current
- Provide support and guidance to colleagues to maintain a collaborative work environment.
- Collaborate closely with team members to achieve and meet metrics
- Work effectively in team environments to make the workplace more productive.
- Exceeds customer satisfaction by finding creative solutions to problems.
- Prioritized and organize tasks to efficiently accomplish service goals.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
American Red Cross Blood Program Leader
Delta Air Lines, Inc
Savannah, Georgia
07.2023 - Current
- Set up appointments to meet expected goals for blood drives.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Manage and motivate employees of the airport to help save lives
- Educate potential donors on why the blood supply is needed.
Leadership Development Program Graduate
Delta Air Lines, Inc
Savannah, Georgia
06.2025 - 12.2025
- Oversee and coordinate operational performance, including, but not limited to, reliability, safety, security, and customer service delivery.
- Provide leadership to frontline work teams and the operation.
- Provide frequent and effective communication to all stakeholders.
- Ability to be flexible and work all shifts.
- Serve as operational liaison between Delta and all contracted business partners within a station.
- Inspire and motivate employees to do their best.
Vice President
NAACP
Hampton , SC
01.2022 - 01.2024
- Identified problems and implemented solutions to better streamline operations.
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
- Delivered strategic input into business decisions and deals.
- Networked with industry contacts to gain competitive insights and inform best practices.
- Determined performance goals and offered tactics for achieving milestones.
- Assessed project resource requirements to support strategic execution.
- Planned program details according to defined corporate strategy.
- Oversaw grant spending and reporting for compliance.
Customer Service Agent
Delta Air Lines, Inc
Savannah , GA
11.2021 - 07.2023
- Utilized PA system to announce departures and changes to landings.
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
- Provided customers with assistance in preparing required travel documents and forms.
- Greeted customers and provided boarding instructions.
- Responded politely to customers complaints regarding ticketing and baggage handling.
- Collected baggage charges and accepted baggage for check-in.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Security Officer
Weiser Security
Rincon, GA
01.2021 - 05.2021
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Documented security-related situations and submitted in-depth reports to superiors.
- Immediately reported safety hazards for remediation response.
- Monitored premises and recorded activity in daily officer reports.
Owner/Operator
DOLLAR And Up Thrift Store
Hampton , South Carolina
10.2015 - 03.2020
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Hosted fundraising events for various charities to boost brand awareness and community engagement.
General Manager Owner Operator
Acacias Shoes
Hampton , SC
10.2014 - 11.2016
- Managed customer experience with close eye on customer and team member interactions, touch points, and methods of engagement
- Developed and implemented successful sales strategies leading to team exceeding monthly sales goals.
- Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
Education
MBA - Masters of Business Administration Leadership
Keller Graduate School of Management
Naperville, IL09-2026
Bachelor - Business Intelligence And Analytics Management
DeVry University
Naperville, IL07-2025
Skills
- Sales leadership
- Recruiting and hiring
- Merchandising
- Leadership and Team development
- Customer service
- Decision making
- People skills
- Brand awareness
- Customer engagement and Conflict resolution
- Communication skills
- Scheduling and Time management
Accomplishments
- Graduated Summa Cum Laude from DeVry University
- National Leadership and Honor Society
Timeline
Leadership Development Program Graduate
Delta Air Lines, Inc
06.2025 - 12.2025
Brand Ambassador
Delta Air Lines, Inc
08.2024 - Current
Volunteer Coordinator Ronald McDonald Charities
Delta Air Lines, Inc.
01.2024 - Current
Care Team Volunteer
Delta Air Lines, Inc.
09.2023 - Current
Security Proficiency Aircraft Coordinator
Delta Air Lines, Inc
08.2023 - Current
Red Coat
Delta Air Lines, Inc.
07.2023 - Current
American Red Cross Blood Program Leader
Delta Air Lines, Inc
07.2023 - Current
Vice President
NAACP
01.2022 - 01.2024
Customer Service Agent
Delta Air Lines, Inc
11.2021 - 07.2023
Security Officer
Weiser Security
01.2021 - 05.2021
Owner/Operator
DOLLAR And Up Thrift Store
10.2015 - 03.2020
General Manager Owner Operator
Acacias Shoes
10.2014 - 11.2016
MBA - Masters of Business Administration Leadership
Keller Graduate School of Management
Bachelor - Business Intelligence And Analytics Management
DeVry University