Tamera Casmore
Envoy Airlines
Port Arthur,TX
16
years of professional experience
Dedicated customer service agent known for problem resolution, active listening, and exceptional communication. Proven ability to enhance operational efficiency and foster collaboration, ensuring high levels of customer satisfaction.
Work History
Customer Service Agent
12 Years 7 Months- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance operational efficiency and customer satisfaction.
- Assisted in managing flight schedules and passenger boarding processes effectively.
- Implemented process improvements that streamlined communication between departments.
- Helped a a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and provided backup support for organizational leadership.
- Mentored new agents on company policies and customer service protocols.
Shift Leader
3 Years 6 Months- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Cultivated a positive work environment through leadership initiatives that encouraged professional growth and teamwork.
- Took ownership of customer issues and followed problems through to resolution.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Decorated cookie cakes and make sure the cake comes out the way the customer asks
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Decorated cookie cakes and make sure the cake comes out the way customer asks
Education
High School Diploma
Skills
Customer service
Complaint resolution
Problem resolution
Effective communication
Microsoft Excel
Microsoft PowerPoint
Flight scheduling
Issue resolution
Dependability
Effective communication
Active listening
Empathetic and genuine
Timeline
Customer Service Agent
Envoy Airlines
03.2014 - CurrentRead More
Shift Leader
Great American Cookies
07.2010 - 01.2014Read More
Memorial High School
High School Diploma
Read More